Insurance Client Services Executive

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About the Role

We are seeking a highly skilled Insurance Client Services Executive to provide exceptional customer service and group policy administration services to our esteemed clients.

As a key member of our team, you will be responsible for delivering satisfactory customer experiences, ensuring seamless day-to-day operations, and providing one-stop administration services to clients. This includes system setup for new business and renewal clients, member enrollment and termination, billing, policy record maintenance, regulatory filing, and responding to client inquiries and complaints in a timely manner.

You will also provide servicing support to assigned distribution channels, handle ad-hoc projects as assigned by your manager, and perform client retention and service-to-sales activities such as operation support on up-selling retail products and promoting client retention programs.

Job Requirements:
  • University graduate preferred with minimum 3 years customer services/operations experience
  • Good knowledge of group insurance operation flow and group insurance product
  • Self-motivated and customer-oriented
  • Detail-oriented
  • Must be a team player
  • Good communication and interpersonal skills
  • Outgoing personality with good presentation skills
  • Good time management and organization skills
  • Good staff coaching skills
  • Good PC skills
  • Proficient in both spoken and written Chinese and English
  • Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements
Estimated Salary: HKD $35,000 - HKD $50,000 per month

AIA International Limited offers a competitive salary range based on your qualifications and experience. We also offer a comprehensive benefits package, including health insurance, retirement plans, and opportunities for career growth and development.



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