Customer Service Operations Manager
1 month ago
We are seeking a highly skilled Customer Service Operations Manager to join our team at Crossings Executive Search. The successful candidate will be responsible for overseeing the day-to-day operations of our customer service department, ensuring that all activities are carried out in accordance with company policies and procedures.
About UsCrossings Executive Search is a leading recruitment agency specializing in providing top talent to various industries. We are committed to delivering exceptional services to our clients and candidates alike.
Key Responsibilities:- Manage the overall performance of the customer service team, including planning, assigning tasks, and monitoring progress.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with other departments to ensure seamless communication and efficient issue resolution.
- Conduct regular training sessions to enhance employee skills and knowledge.
- Analyze customer feedback and complaints to identify areas for improvement.
- Bachelor's degree in Business Administration or related field.
- Minimum 8 years of experience in customer service management, preferably in the insurance or banking industry.
- Strong leadership and problem-solving skills.
- Excellent communication and interpersonal skills.
- Able to work effectively in a fast-paced environment.
- Competitive salary: HKD $80,000 - $120,000 per annum.
- Ongoing training and professional development opportunities.
- A dynamic and supportive work environment.
- A comprehensive benefits package, including medical and dental insurance.
Please note that only shortlisted candidates will be contacted.
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