Customer Service Operations Manager
1 day ago
Are you a highly organized and effective communicator with experience in air freight forwarding & express?
We have an exciting opportunity for a Customer Service Operations Manager to join E-job Agency Limited in Cheung Sha Wan
As a key member of our team, you will be responsible for handling e-commerce shipments, receiving orders, and responding to customer inquiries by phone and email. You will also coordinate and support air export/import operations, sales sections, and maintain effective communication with customers and overseas agents.
This is a challenging role that requires a high level of expertise in Microsoft Excel and Word processing, as well as excellent communication skills. Native Cantonese speakers with proficiency in written and verbal English and Mandarin are particularly encouraged to apply.
The successful candidate will receive a competitive salary, estimated at HKD 35,000 - HKD 45,000 per month, depending on experience. This package includes discretionary bonuses, medical schemes, OT pay, and annual leave.
Responsibilities:
- Handle e-commerce shipments, receive orders, and respond to customer inquiries
- Coordinate and support air export/import operations, sales sections
- Maintain effective communication with customers and overseas agents
Requirements:
- Form 5 graduate or above
- At least 3 years relevant experience in air freight forwarding & express
- Excellent communication skills
- Microsoft Excel and Word processing expertise
- Native Cantonese speaker with proficiency in written and verbal English and Mandarin
What We Offer:
- Competitive salary: HKD 35,000 - HKD 45,000 per month
- Discretionary bonuses
- Medical schemes
- OT pay
- Annual leave: 12 days (1st year), max 18 days
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