Customer Service Professional

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary
Welcome to DBS Bank (Hong Kong) Limited, a leading bank in Asia. We are seeking a highly motivated Customer Service Professional to join our Consumer Banking Group. In this role, you will be responsible for providing exceptional customer service and handling various banking transactions with efficiency and accuracy.

About Us
As the leading bank in Asia, we offer a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans. Our financial solutions are tailored to meet the diverse needs of our customers at every life stage.

Responsibilities
Counter Transaction Handling
- Handle cash, cheque, and foreign exchange deposits and withdrawals in an efficient and accurate manner.
- Provide counter services to customers, ensuring their queries and requests are addressed promptly and professionally.
- Process account opening and current/savings related procedures, maintaining documentation, customer records, correspondence, and filing in good order.

Promotion of Bank Products/Services
- Identify potential customers for regulated products and refer them to sales staff when handling counter transactions.
- Cross-sell non-regulated general banking products to customers, increasing revenue and improving customer satisfaction.

Customer Experience Management
- Deliver superior service to customers, adhering to the Bank's required service standards and models.
- Process and follow through customer enquiries, requests, and transactions to ensure customer satisfaction and loyalty.

Audit and Compliance Control
- Adhere to bank policies, standards, operations guidelines/procedures, security, and internal control measures.
- Comply with compliance and regulatory requirements, code of conduct, licensing, fitness & properness, KYC, IPQ, anti-money laundering, and documentation completeness in account opening and each deal.
- Fulfill requirements under the Enhanced Competency Framework and HKIB Certified Banker preferred.

Requirements
- Degree holder preferred.
- Minimum 1 year of teller experience in banking operations or customer service area in Consumer Banking.
- Good understanding of branch operations, banking products, and services is an advantage.
- Customer-focused and a good team player.
- Good command of written and spoken English and Chinese.
- Fluency in Mandarin and English required.
- Competitive salary and benefits package, dynamic environment, development opportunities, and recognition of achievements.

Benefits
We offer a competitive salary range from HKD 30,000 to HKD 50,000 per month, depending on experience, plus benefits and bonuses.

  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    As a Customer Service Acquisition Professional with the International Executive Service Corps, you will be responsible for delivering exceptional customer service and acquiring new business opportunities. Main Responsibilities:Achieve high standards of service quality to maintain a professional imageHandle customer inquiries, feedback, and instructions...


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    AIA International Limited is seeking a Customer Service Professional to join our team in the Insurance Operations department. This role will involve handling customer enquiries and complaints regarding all activities in operation process.Key ResponsibilitiesHandle customer enquiries and complaints regarding all activities in Operation process such as...


  • Hong Kong, Central and Western District, Hong Kong SAR China Gravitas Recruitment Group Full time

    Gravitas Recruitment Group is assisting one of the largest commercial banks in Hong Kong to find a Customer Service professional for their call centre team.About the RoleThis is an exciting opportunity for someone who enjoys providing exceptional customer service and has a passion for banking.Serve as the primary point of contact for customers, handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    About the RoleAt International Executive Service Corps, we are seeking a highly motivated and experienced Customer Service Representative to join our team as a Banking Specialist. As a key member of our Direct Channels division, you will be responsible for delivering exceptional customer service and support to our clients through various channels, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited: Exciting Project Executive OpportunityIn a fast-paced environment, we are seeking a highly motivated Project Executive to join our team. As a key player in our organization, you will be responsible for delivering high-quality projects on time, within budget, and to the satisfaction of our clients.About UsAs a leading provider of IT &...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job DescriptionThe Mass Transit Railway is seeking a skilled Customer Service Professional to join our team as a Senior Customer Care Representative. This role requires excellent interpersonal and communication skills, with a strong command of written and spoken English, Chinese, and Putonghua.ResponsibilitiesProvide exceptional customer service through the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

    Company OverviewCiti, a global financial services company, has been connecting millions of people across hundreds of cities and countries for over 200 years. Our unparalleled global network enables us to provide a broad range of financial services and products to our clients, empowering them to meet their biggest opportunities and overcome the world's...


  • Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full time

    About Our TeamWe are a dynamic team at International Executive Service Corps, dedicated to delivering exceptional customer experiences in our Retail Banking Division.


  • Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

    Company OverviewDah Sing Financial Group is a leading financial services organization in Hong Kong, offering a range of banking, insurance, and financial services through its extensive network of over 70 branches in Hong Kong, Macau, and Mainland China.Job DescriptionAs a Customer Service Professional for Small and Medium-Sized Enterprises, you will be...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time

    Company OverviewHang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and providing best-in-class products and services to its customers. With a strong presence in the market, the bank seeks to attract high-calibre talent to join its team and contribute to its growth and success.Estimated Salary...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job OverviewAt Mass Transit Railway, we are seeking a highly skilled and dedicated individual to join our team as a Customer Service Professional for Residential Properties - Operations Support. In this role, you will be responsible for performing day-to-day operational duties for residential buildings managed by the Corporation.About the RoleThis is an...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Company OverviewThe Bank of China (Hong Kong) Limited seeks a skilled Customer Service Ambassador to join its team. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to analyze problems independently and handle crisis situations effectively.Salary InformationThe estimated annual salary for this position is...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

    Job Description:Inchcape plc is seeking a highly motivated Customer Service Representative to join our team. As a key member of our customer service department, you will play a crucial role in delivering exceptional customer experiences and promoting our vehicle servicing products.Responsibilities:Make outbound calls to customers to remind them of upcoming...


  • Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time

    Computer And Technologies Holdings LimitedJob Title: Customer Service RepresentativeSalary: HK$30,000 - HK$40,000 per month (estimated)Job Description:As a Customer Service Representative with Computer And Technologies Holdings Limited, you will play a crucial role in providing exceptional customer service to our valued clients. Your primary responsibility...


  • Hong Kong, Central and Western District, Hong Kong SAR China JPC TEXSON LTD Full time

    Company OverviewWe are a reputable high-end jewelry brand retail business in Hong Kong.Sales and CompensationOur sales team members are responsible for generating revenue through the sale of fine jewelry and gold products. In addition to a competitive salary, our team members receive generous commission and additional sales bonuses based on their...


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    About the RoleWe are seeking an exceptional Senior Customer Services Manager to lead our customer experience team at TaiKang (Hong Kong) Preparatory Office.Job ResponsibilitiesThe successful candidate will be responsible for:Leading a Team to Achieve KPIs and Drive EfficiencyMonitoring Hotline and Counter ServicesHandling Complaints and Collaborating with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Beame Full time

    About Beame Medical Technology LimitedBeame Medical Technology Limited is a rapidly expanding digital healthcare startup that revolutionizes the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives....


  • Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time

    About UsAIA International Limited is dedicated to helping individuals and communities live Healthier, Longer, Better Lives. Our mission is to provide innovative solutions that address the evolving needs of our customers and society.Job SummaryWe are seeking a Customer Service Representative to join our team. In this role, you will be responsible for handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    Job TitleSenior Customer Care RepresentativeCompany OverviewMass Transit Railway is a leading transportation provider, committed to delivering exceptional customer experiences.SalaryWe offer a competitive salary of $55,000 per annum, commensurate with experience.Job DescriptionAs a Senior Customer Care Representative, you will be responsible for handling...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Representative to join our team at Bank Of China (Hong Kong) Limited.About the RoleThis is an exciting opportunity for a customer-focused individual to deliver exceptional service and support to our clients. The successful candidate will be responsible for providing quality customer services...