Customer Service Professional
10 hours ago
Welcome to DBS Bank (Hong Kong) Limited, a leading bank in Asia. We are seeking a highly motivated Customer Service Professional to join our Consumer Banking Group. In this role, you will be responsible for providing exceptional customer service and handling various banking transactions with efficiency and accuracy.
About Us
As the leading bank in Asia, we offer a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards, and personal loans. Our financial solutions are tailored to meet the diverse needs of our customers at every life stage.
Responsibilities
Counter Transaction Handling
- Handle cash, cheque, and foreign exchange deposits and withdrawals in an efficient and accurate manner.
- Provide counter services to customers, ensuring their queries and requests are addressed promptly and professionally.
- Process account opening and current/savings related procedures, maintaining documentation, customer records, correspondence, and filing in good order.
Promotion of Bank Products/Services
- Identify potential customers for regulated products and refer them to sales staff when handling counter transactions.
- Cross-sell non-regulated general banking products to customers, increasing revenue and improving customer satisfaction.
Customer Experience Management
- Deliver superior service to customers, adhering to the Bank's required service standards and models.
- Process and follow through customer enquiries, requests, and transactions to ensure customer satisfaction and loyalty.
Audit and Compliance Control
- Adhere to bank policies, standards, operations guidelines/procedures, security, and internal control measures.
- Comply with compliance and regulatory requirements, code of conduct, licensing, fitness & properness, KYC, IPQ, anti-money laundering, and documentation completeness in account opening and each deal.
- Fulfill requirements under the Enhanced Competency Framework and HKIB Certified Banker preferred.
Requirements
- Degree holder preferred.
- Minimum 1 year of teller experience in banking operations or customer service area in Consumer Banking.
- Good understanding of branch operations, banking products, and services is an advantage.
- Customer-focused and a good team player.
- Good command of written and spoken English and Chinese.
- Fluency in Mandarin and English required.
- Competitive salary and benefits package, dynamic environment, development opportunities, and recognition of achievements.
Benefits
We offer a competitive salary range from HKD 30,000 to HKD 50,000 per month, depending on experience, plus benefits and bonuses.
-
Customer Service Professional
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full timeJob ResponsibilitiesDeliver exceptional customer service to Bupa's VIP clients, ensuring timely and professional interactions.Effectively address customer inquiries, resolving issues and maintaining high-quality service standards.Build and maintain strong relationships with customers through regular courtesy calls, enhancing customer satisfaction.Collect,...
-
Customer Service Professional
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeAbout the RoleWe are seeking an experienced Customer Service Professional to join our team at AXA Hong Kong and Macau. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients through various communication channels.
-
Customer Service Professional for AIA
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full timeAbout the RoleAt AIA International Limited, we are committed to creating a healthier and more sustainable future for everyone.We are seeking an ambitious Customer Service Professional to join our team. As a key member of our operations process, you will be responsible for handling customer enquiries and complaints regarding various activities.Your primary...
-
Customer Service Professional
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeCompany OverviewHang Seng Bank is committed to delivering exceptional service excellence, leveraging the skills and expertise of its people to drive performance and customer satisfaction.About the RoleWe are seeking a highly skilled Senior Customer Service Officer to join our Phone Banking team. As a key member of the team, you will be responsible for...
-
Customer Service Professional
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock New Opportunities with HSBCAre you looking for a career that will take you further? Join HSBC, a global bank with a long history of opening up a world of opportunity for our customers.Wealth and Personal Banking (WPB) is a key area of our business, providing our customers with borderless banking and world-class wealth management through best-in-class,...
-
Customer Service Professional
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full timeAbout King Deux Search & Consulting">We are a specialized executive search firm offering bespoke talent solutions in financial services and commerce. Our commitment extends beyond finding the right opportunity for our candidates to leaving a lasting legacy.Stay updated on industry news and get your career consultation scheduled at kingdeux.comAbout Your...
-
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAbout the RoleAs a Customer Service Professional at Prudential, you will play a vital role in providing exceptional service to our customers. This is an exciting opportunity to join a dynamic team and make a real impact.Job ResponsibilitiesProcess customer enquiries and concerns in a timely and professional mannerProvide accurate information on insurance...
-
Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full timeAbout the RoleA Senior Customer Service Officer role has become available at Manulife, a leading international financial services group. In this position, you will play a crucial part in delivering exceptional customer service and support to our clients across various product lines.About the TeamThe team is dedicated to providing world-class service and...
-
Financial Services Professional
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full timeAbout Dah Sing Financial GroupOverviewThe Dah Sing Financial Group is a leading financial services organization in Hong Kong, offering banking, insurance, and related services through its extensive network of over 70 branches in Hong Kong, Macau, and Mainland China.Job DescriptionThis role involves providing proactive service to walk-in customers, conducting...
-
Customer Service Professional
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeJob DescriptionWe are seeking a highly skilled Customer Service Professional to join our team as a Life Insurance Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.
-
Senior Customer Service Professional
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout the Role:At Manulife, we're looking for a skilled Senior Customer Service Representative to join our Customer Contact Centre team. As a key member of our team, you'll be responsible for handling customer enquiries and resolving complex issues related to our group medical, individual financial, and wealth management products. You'll work closely with...
-
Hong Kong, Central and Western District, Hong Kong SAR China Johnson Controls Full timeJob Description:This is an exciting opportunity for a Customer Acquisition and Service Sales Professional to join our team at Johnson Controls in Hong Kong. We are looking for a skilled and experienced individual to develop new business opportunities, secure qualified sales appointments, and build a network of industry contacts and influencers.Key...
-
Customer Service Insurance Professional
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full timeThe successful candidate will be responsible for handling various customer service functions through inbound and outbound regulated activities.Key Responsibilities:Preauthorize customer requests and healthcare provider communications, ensuring timely follow-up and accurate record keeping.Collaborate with internal teams, including billing and claims, to...
-
Customer Service Professional, Insurance Industry
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full timeThe Customer Service Professional will be responsible for delivering exceptional customer experiences through various regulated activities. The ideal candidate will be analytical-minded, dedicated, and customer-focused, with a strong desire for development in the insurance field.Key Responsibilities: Handle preauthorization requests from customers and...
-
Change Management Professional
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full timeJob Title: Change Management ProfessionalThe Corporation Service Company is seeking a skilled Change Management Professional to join our team.About the Role:We are looking for a Change Management Professional who will play a key role in ensuring projects meet objectives by increasing employee adoption and usage.Key Responsibilities:Assess the change...
-
Customer Service Professional
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China TÜV SÜD Full timeJob Description:As a Customer Service Professional - Quality Assurance Coordinator at TÜV SÜD, you will play a crucial role in managing test plans and prices with customers during contract reviews. Your formal communication skills will be essential in coordinating and monitoring test project activities within agreed lead times.Your responsibilities will...
-
Regulatory Compliance Services Officer
1 month ago
Hong Kong, Central and Western District, Hong Kong SAR China Corporation Service Company Full timeJob SummaryWe are seeking a highly skilled Officer, Regulatory Compliance Services to join our team at Corporation Service Company.Your Key ResponsibilitiesPerform Anti-Money Laundering (AML)/Counter-Terrorism Financing (CTF) checks and follow up with investors on required Know Your Customer (KYC) documents, including FATCA/CRS-related forms and...
-
Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full timeAbout Company 28 - Manulife (International) LimitedWe are a leading international financial services group that helps people make their decisions easier and lives better.SalaryThe estimated salary for this position is HKD $45,000 - HKD $65,000 per month.Job DescriptionWe are seeking an experienced Customer Service Officer to join our team at the Agency...
-
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full timeOverview of DBS Bank (Hong Kong) LimitedDBS Bank (Hong Kong) Limited is a dynamic and innovative financial institution that enables and empowers its customers with efficient banking services through technology.Estimated Salary: HKD 25,000 - HKD 35,000 per monthAbout the RoleThis position involves providing exceptional customer service to respond to product...
-
Senior Customer Service Professional
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full timeOverview of the CompanyKing Deux Search & Consulting is a specialized executive search firm that offers tailored talent solutions across financial services and commerce. We are committed to not only finding the right opportunity for our candidates but also leaving a lasting legacy beyond the hiring process.About Our LocationWe are located near a major...