Customer Service Professional for Small and Medium-Sized Enterprises
9 hours ago
Dah Sing Financial Group is a leading financial services organization in Hong Kong, offering a range of banking, insurance, and financial services through its extensive network of over 70 branches in Hong Kong, Macau, and Mainland China.
Job DescriptionAs a Customer Service Professional for Small and Medium-Sized Enterprises, you will be responsible for handling customer inquiries, feedback, and instructions through multiple channels, including hotlines, emails, and social media. Your primary objective will be to acquire SME business by inbound tag-on or outbound telemarketing while delivering consistent quality services to maintain the image of professionalism.
- Meet the service level targets for SME hotline services
- Efficiently handle customer inquiries, feedbacks/complaints, and instructions
- Provide professional customer service and meet required quality standards
- Support marketing campaigns, including enquiries, campaign registration, and business referrals
- Support outbound telemarketing or tag-on/cross-sell products to enhance services and generate business revenue for the Bank
- Meet all objectives set by Management from time to time
- Support on-the-job training/attachment to train-up new staff
To succeed in this role, you will need:
- Secondary education with at least 3 years of relevant experience in customer services, preferably in the banking industry
- Insurance and/or investment licenses preferred; possession of related regulatory qualifications and competencies required
- Self-motivated, independent individual with good communication and interpersonal skills
- Good command of written and spoken English, Cantonese, and Mandarin
The estimated salary range for this position is HKD $40,000 - HKD $60,000 per annum, depending on experience and qualifications.
Benefits and OthersWe offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development within our organization. Please note that only shortlisted candidates will be notified.
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