Customer Service Professional for AIA

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
About the Role

At AIA International Limited, we are committed to creating a healthier and more sustainable future for everyone.

We are seeking an ambitious Customer Service Professional to join our team. As a key member of our operations process, you will be responsible for handling customer enquiries and complaints regarding various activities.

Your primary focus will be on:

  • Responding to customer inquiries and resolving complaints in a timely and professional manner
  • Reporting problems and potential crises to your supervisor for service improvement
  • Making outbound calls to customers to follow up on cases
  • Executing empowerment guidelines to ensure excellent customer service
  • Documenting call activities in our system and maintaining accurate records
Requirements

To succeed in this role, you will need:

  • A secondary education graduate with 4 years of working experience
  • Candidates with higher academic qualifications or more relevant working experience may be considered for the position
  • Minimum 2-3 years of relevant experience in insurance, customer service, or hotline services
  • Hands-on experience in customer service and basic knowledge of insurance or Mandatory Provident Fund schemes would be an advantage
  • You will be required to obtain the necessary licenses from the Insurance Authority (IA) or Mandatory Provident Fund Schemes Authority (MPFA)
About Us

AIA International Limited is a leading insurance company dedicated to helping our customers and the community live Healthier, Longer, Better Lives. We offer a comprehensive range of insurance solutions and retirement products to meet the needs of individuals and businesses alike.

We are committed to providing our customers with exceptional service and support, and we believe that our employees are our greatest asset. If you share our passion for delivering outstanding results and making a difference in people's lives, we encourage you to apply for this exciting opportunity.

As a valued member of our team, you can expect a competitive salary ranging between HK$250,000 - HK$350,000 per annum, depending on your experience and qualifications. In addition to your base salary, you will also receive a range of benefits, including medical and dental coverage, retirement savings plan, and opportunities for career growth and development.

We value diversity and inclusion in the workplace and welcome applications from candidates of all backgrounds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional results, please submit your application today.



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