Claims Processing Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

Discover a career opportunity at AIA that aligns with your skills and passion for medical claims processing.

About the Role

We are seeking an experienced Claims Processing Specialist to join our team. As a key member of our claims management team, you will be responsible for assessing and processing claims based on delegated claims authority in accordance with established procedures and guidelines.

Duties and Accountabilities
  • Assess and process claims accurately and efficiently;
  • Support the implementation of claims management strategies and objectives;
  • Meet or exceed benchmark targets for claims processing volume and turnaround time;
  • Provide excellent customer service to internal and external customers;
  • Identify and investigate suspicious cases, escalating issues to supervisors as needed;
  • Perform other duties as assigned by management.
Requirements
  • Minimum 2 years' experience in medical claims processing;
  • Professional qualifications such as FLMI or FLHC are advantageous;
  • Familiarity with healthcare networks and providers is essential;
  • Strong communication and interpersonal skills;
  • Detail-oriented with a strong sense of responsibility and organization;
  • Able to work in a fast-paced environment and handle multiple tasks simultaneously;
  • Proficient in MS Office and Chinese Word Processing;
  • Fluent in both English and Chinese.
Compensation

The salary for this role is estimated to be around HKD 45,000 - HKD 60,000 per month, depending on experience.



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