Insurance Claims Operations Coordinator

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Full time

We are Sun Life, a leading insurance company.

Salary: $45,000 - $60,000 per annum

About the Role

This is an exciting opportunity to join our team as a Claims Process Specialist. In this role, you will be responsible for assisting the Claims Manager in managing the daily claims operation and ensuring claims are processed in accordance with our service standards, operational procedures, and guidelines.

Key Responsibilities
  • Perform claims adjudication, processing, checking, and approval according to claims authority.
  • Handle enquiries and complaints from internal and external customers.
  • Assist team members in handling and resolving complicated claim cases.
  • Prepare and consolidate claims reports for management.
  • Monitor shortfall payment from members.
  • Undertake other projects and support business initiatives assigned by management.
About You

To succeed in this role, you will need:

  • A higher diploma or above with 2 years of solid claims experience.
  • Professional qualifications such as FLMI/ICA are advantageous.
  • In-depth understanding of claims practice.
  • In-depth knowledge of group life and medical products.
  • Proficient in both spoken and written English & Chinese.
  • Hands-on PC skills in using MS Word, Excel.
  • Strong interpersonal, analytical, and communication skills.
About Us

At Sun Life, we offer:

  • 5-day work
  • Attractive salary
  • MPF, group life, and group medical insurance
  • Excellent career development opportunities

We are an equal opportunity employer and welcome applications from all qualified candidates.



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