Insurance Claims Specialist
6 days ago
Job Overview
Zurich Insurance Company is a leading provider of insurance solutions, and we are currently seeking an experienced Claims Officer to join our team in Hong Kong.
Role Summary
The successful candidate will be responsible for handling personal line claims focusing on Home and Retail Property. This includes managing standard complex claims with medium/high severity/complexity in an efficient and customer-centric manner.
Main Accountabilities
- Promptly handle first and third-party claims, ensuring prompt resolution of customer enquiries and external contacts.
- Develop a claims case strategy, assign reserves, conduct investigations, and engage suppliers as necessary.
- Acquire and efficiently organize relevant evidence and information to accurately assess claim value and recognize potential fraud/recovery indicators.
- Review, resolve, and finalize claims within authority limits, ensuring optimal settlement.
- Act as a referral point for escalated cases from lower-level handlers.
- Adhere to local regulatory and governance requirements throughout the claim lifecycle.
- Refer to customer-specific claims handling protocols and service charters to meet customer needs and expectations.
- Direct conversations with customers via phone or email are required.
- Coach and mentor junior colleagues to enhance their skills and performance.
Required Qualifications and Skills
- Degree holder or equivalent qualification.
- 2-4 years' experience in claims handling, preferably in Home and Retail Property insurance.
- Relevant industry certifications and knowledge of claims agreements.
- Good technical understanding of claims handling processes and policies.
- Strong customer service skills, including negotiation and communication.
- Understanding of industry standards and protocols.
- Excellent analytical and problem-solving skills.
- Ability to work under pressure and prioritize tasks effectively.
- Proficiency in spoken and written English and Chinese.
Why Zurich?
Zurich takes an optimistic approach, focusing on the positives and continuously asking what can go right. We are an equal opportunity employer who values diversity and encourages employees to think outside the box.
Location
Hong Kong.
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