Senior Claims Officer

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Job Summary

We are seeking a skilled Senior Claims Officer to join our team in handling personal line claims, focusing on Travel. As a key member of our team, you will be responsible for managing standard complex claims in an efficient and effective manner, while delivering a customer-centric claims service that supports Zurich Basics.

Key Responsibilities

  • Review, resolve, and finalize claims within authority limits, ensuring optimal settlement levels.
  • Provide technical support to the team and assist the Claims Manager in managerial tasks and other ad hoc duties.
  • Adhere to local regulatory and governance requirements, ensuring that decisions are made using the right standards.
  • Comply with customer protocols and service charter.

Requirements

  • Preferably a Bachelor's degree or above; Diploma holders with solid relevant working experience will also be considered.
  • At least 5 years of experience in Travel and Personal Lines claims, with a strong background in travel and/or retail property claims.
  • Proven technical knowledge of products and services, as well as good technical claims handling knowledge in claims handling, preferably travel claims.
  • Understanding of local legislation and legal liability, as well as industry standards and protocol.
  • Data analytical skills are preferred.

Why Zurich

At Zurich, we take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who values diversity and inclusivity. Join us as we explore new ways to deliver exceptional customer service and drive business growth.


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