Senior Claims Officer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Job Summary

The successful candidate will be responsible for maintaining the smooth daily operation of the claims section, ensuring timely and accurate claims processing, and providing excellent customer service.

Key Responsibilities

  • Manage claims workflow, ensuring efficient and effective processing of claims
  • Monitor claims turnaround time, hotline service, and quality of outgoing claims correspondence
  • Conduct claims assessments in compliance with authority levels
  • Support the claims function in prompt and accurate settlement of claims and negotiation with different parties
  • Ensure claims procedures are in compliance with company rules and implement procedures to prevent claims abuse

Accountabilities

  • Meet claim service standards and turnaround times
  • Approve claims cases within own authority limits and make recommendations to senior for cases exceeding authority limits
  • Handle customer enquiries and complaints, as well as internal staff and sales force
  • Provide administrative support in claims area, including composing claims correspondence and setting up claims procedures
  • Analyze and provide advice on complaint/appeal claim cases
  • Assist in preparing management reports and statistical claims reports

Requirements

  • Degree/Diploma holder or High School graduate with relevant claims work experience
  • Professional qualification in Life Insurance (FLMI) is preferable
  • Over 2 years experience in Medical Insurance claims handling
  • Knowledge of Medical insurance products, claims procedure, and operations
  • Experience in handling claims-related projects is highly preferred

Why Zurich

Zurich is an equal opportunity employer that values diversity and inclusivity. We are committed to creating a work environment that is positive, supportive, and challenging. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.


  • Senior Claims Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Claims Officer to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for managing medium standard and complex claims handling with moderate supervision.Key ResponsibilitiesManage complex liability and property claims, ensuring timely and fair...

  • Senior Claims Officer

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled Senior Claims Officer to join our team at Zurich Insurance Company. As a key member of our claims team, you will be responsible for managing complex claims handling, providing technical support to the team, and ensuring compliance with local regulatory and governance requirements.Key ResponsibilitiesManage medium...

  • Senior Claims Officer

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Claims Officer (Personal Accident) to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for handling complex claims related to personal accidents, ensuring timely and accurate settlements, and maintaining excellent relationships with customers and...

  • Senior Claims Officer

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a skilled Senior Claims Officer to join our team in Hong Kong. As a key member of our claims team, you will be responsible for handling personal line claims focusing on Travel.Key ResponsibilitiesReview, resolve, and finalize claims within authority limits, ensuring settlement at an optimum level.Provide technical support to the...


  • Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Officer, Claims Management to join our team at The Cigna Group. As a key member of our claims management team, you will be responsible for handling pre-approval of commercial assessments, claims processes, and communicating with customers on pre-approval decisions.Key ResponsibilitiesManage...

  • Senior Claims Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a skilled Senior Claims Officer to join our team in Hong Kong. As a key member of our claims team, you will be responsible for handling personal line claims focusing on Travel.Key ResponsibilitiesReview, resolve, and finalize claims within authority limits, ensuring settlement at an optimum level.Provide technical support to the...

  • Senior Claims Officer

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a skilled Senior Claims Officer to join our team in handling personal line claims, focusing on Travel. As a key member of our team, you will be responsible for managing complex claims in an efficient and customer-centric manner, while adhering to Zurich Basics.Key ResponsibilitiesReview, resolve, and finalize claims within authority...

  • Senior Claims Officer

    2 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a skilled Senior Claims Officer to join our team in handling personal line claims, focusing on Travel. As a key member of our team, you will be responsible for managing standard complex claims in an efficient and effective manner, while delivering a customer-centric claims service that supports Zurich Basics.Key...

  • Claims Officer

    1 month ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a skilled Claims Officer to join our team at Zurich Insurance Company. As a Claims Officer, you will be responsible for managing standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in a customer-centric manner.Key ResponsibilitiesHandle first-party claims, taking responsibility to resolve all enquiries...

  • Claims Officer

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking a highly skilled Claims Officer to join our team in Hong Kong. As a Senior Claims Officer, you will be responsible for maintaining the smooth daily operation of the claims section, monitoring claims operational flow, and ensuring compliance with company rules.Key ResponsibilitiesManage claims assessment and settlement in compliance...


  • Hong Kong, Central and Western District, Hong Kong SAR China nextRoles Full time

    Job Title: Senior Claims SpecialistWe are seeking a highly skilled and experienced Senior Claims Specialist to join our team at nextRoles. As a Senior Claims Specialist, you will be responsible for handling insurance claims for different lines of business, ensuring proper reserving, adjustment, and settlement of all claims, and resolving enquiries from...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled Senior Claims Specialist to join our team at Manulife. As a Senior Claims Specialist, you will be responsible for managing various projects to improve operational effectiveness and customer experience.Key Responsibilities:Manage various projects to improve operational...


  • Hong Kong, Central and Western District, Hong Kong SAR China nextRoles Full time

    Job Title: Senior Claims SpecialistAt nextRoles, we are seeking a highly skilled Senior Claims Specialist to join our team. As a key member of our claims handling team, you will be responsible for handling insurance claims for various lines of business, ensuring proper reserving, adjustment, and settlement of all claims.Key Responsibilities:Handle insurance...

  • Claims Officer

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

    About the RoleWe are seeking a highly skilled Claims Officer to join our Claims Team in Hong Kong and Macau. As a Claims Officer, you will play a critical role in supporting the Claims Team in daily claims operations, enquiries, and continuous claims process improvement.Key ResponsibilitiesAssess and approve complicated claimsMeet service turnaround time and...

  • Claims Manager

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Title: Senior Officer, Claims (General Insurance)As a Senior Officer, Claims (General Insurance) at Dah Sing Bank, you will be responsible for handling motor claims, carrying out administrative tasks, and participating in claims projects. This role requires a strong understanding of the general insurance industry and excellent communication,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

    Job Title: Senior Claims SpecialistAbout the Role:We are seeking a highly skilled and experienced Senior Claims Specialist to join our team. As a Senior Claims Specialist, you will be responsible for managing various projects to improve operational effectiveness and customer experience. You will identify business problems and solutions, provide user...

  • Claims Officer

    4 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryMaintain the smooth daily operation of the claims section, ensuring timely and accurate processing of claims. Monitor the claims operational flow, identifying areas for improvement and implementing changes to enhance efficiency and quality.Key ResponsibilitiesAssess claims in compliance with authority levels, making recommendations to senior...


  • Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

    Job SummaryWe are seeking an experienced Insurance Claims Officer to join our Personal Accident team. In this role, you will be responsible for maintaining the smooth daily operation of claims section and ensuring compliance with company rules.Key Responsibilities:Maintain efficient claims operational flow and quality of outgoing claims correspondenceMonitor...


  • Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full time

    At Prudential plc, we are committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture that celebrates diversity and ensures inclusion for our people, customers, and partners. We provide a platform for our team members to excel and make a meaningful impact on the business, while...

  • Claims Manager

    2 months ago


    Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Bank Full time

    Job Title: Senior Officer, Claims (General Insurance)You will be reporting to the Legal Counsel, handling motor claims, carrying out administrative tasks, and participating in claims projects.Key Responsibilities:Manage motor claims, ensuring timely and efficient resolution.Perform administrative tasks, including data entry and record-keeping.Contribute to...