Senior Claims Officer

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Job Summary

We are seeking a skilled Senior Claims Officer to join our team in Hong Kong. As a key member of our claims team, you will be responsible for handling personal line claims focusing on Travel.

Key Responsibilities

  • Review, resolve, and finalize claims within authority limits, ensuring settlement at an optimum level.
  • Provide technical support to the team and assist the Claims Manager in managerial tasks and other ad hoc tasks.
  • Adhere to local regulatory and governance requirements throughout the life of the claim.
  • Comply with customer protocols and service charter.

Requirements

  • Preferably a Bachelor's degree or above; Diploma holder with solid relevant working experience will also be considered.
  • At least 5 years of experience in Travel and Personal Lines claims.
  • Experience in travel and/or Retail Property claims with good customer service skills is a must.
  • Achieved the recognized industry standard (e.g. Senior Associate of ANZIIF).
  • Technical knowledge of products and services.
  • Good technical claims handling knowledge in claims handling, preferably travel claims.
  • Understanding of local legislation and legal liability.
  • Understanding of industry standards and protocol.
  • Knowledge of claims agreements.
  • Interpretation of policy and knowledge of the litigation process.
  • Data analytical skills are preferred.
  • Ability to articulate how to prioritize and work to deadlines.
  • Desire to learn and be flexible to business change.

About Zurich

At Zurich, we take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great. We are committed to creating a work environment that is inclusive, diverse, and supportive of our employees' growth and development.


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