Senior Claims Officer

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Job Summary

We are seeking a highly skilled and experienced Senior Claims Officer to join our team at Zurich Insurance Company. As a Senior Claims Officer, you will be responsible for managing medium standard and complex claims handling with moderate supervision.

Key Responsibilities

  • Manage complex liability and property claims, ensuring timely and fair resolution for our customers.
  • Provide technical support to the team, including work simplification and automation initiatives, to improve efficiency and effectiveness.
  • Conduct data analytics for Commercial portfolios to identify trends and areas for improvement.
  • Organize customer meetings, prepare presentations, and create PowerPoint slides to effectively communicate with stakeholders.
  • Assist the Claims Manager in managerial tasks and other ad hoc duties as needed.
  • Ensure compliance with local regulatory and governance requirements, adhering to the highest standards of professionalism and integrity.
  • Collaborate with customers to understand their needs and provide exceptional service, meeting their expectations and building strong relationships.

Requirements

  • 4 years or above experience in CAR, Liability, and Property claims, preferably with large and complex claims management skills.
  • Bachelor degree or above, or equivalent working experience.
  • Recognized industry standard certifications, such as Senior Associate of ANZIIF.
  • Excellent technical knowledge of products and services, with a strong understanding of Liability and Property Insurance products.
  • Strong analytical and problem-solving skills, with the ability to interpret policy and apply the litigation process.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
  • Good command of written and spoken English, with the ability to communicate complex ideas clearly and concisely.

Why Zurich

At Zurich, we value innovation, collaboration, and customer-centricity. We are committed to making a positive impact on our customers' lives and the communities we serve. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.


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