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Senior Claims Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Manulife Full time

Job Title: Senior Claims Specialist

About the Role:

We are seeking a highly skilled and experienced Senior Claims Specialist to join our team. As a Senior Claims Specialist, you will be responsible for managing various projects to improve operational effectiveness and customer experience. You will identify business problems and solutions, provide user requirements, and collaborate with relevant parties to ensure successful implementation of solutions.

Key Responsibilities:

  • Manage various projects to improve operational effectiveness and customer experience
  • Identify business problems and solutions, provide user requirements, and collaborate with relevant parties to ensure successful implementation of solutions
  • Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution
  • Provide internal training to claims adjudicators, including but not limited to decline & appeal handling, effectiveness of claims communications to customers/agents, and compliance & regulatory requirements in claims operations
  • Prepare claims management reports and statistics
  • Review and update claims guidelines and manuals
  • Perform ad hoc assignments or projects

Requirements:

  • At least 5 years relevant working experience in claims
  • Experience in claims assessment, management of complicated/complaint cases, and coaching of claims adjudicators
  • Experience in life claims will be advantageous
  • Good interpersonal and communication skills
  • Strong analytical and problem-solving skills
  • Attention to details
  • Able to work independently under tight schedule
  • Proficiency in MS Word, MS Excel, MS PowerPoint, and Chinese Word Processing
  • Good command of English and Chinese, both spoken and written

What We Offer:

  • A leadership team dedicated to your growth and success
  • A bold ambition and set of goals to be a leader in driving transformation in our industry
  • Our best. Every day.

About Manulife:

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

Equal Opportunity Employer:

At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.