Claims Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China WTW Full time
Claims Service Overview

At WTW, we are seeking a skilled Claims Specialist to join our team. As a Claims Specialist, you will be responsible for delivering high-quality claims service to our clients, ensuring that Key Client Outcomes are met within pre-defined service standards.

Key Responsibilities

• Process client's claim instructions accurately within WTW process timescales and communicate pertinent information as necessary to obtain prompt agreement
• Obtain claim(s) agreement as per contract conditions and liaise with the Client Service Advocate to ensure the secure, efficient, and auditable handling of client monies
• Responsibility for the creation of claims files in line with contractual conditions
• Ensure that all e-broking requirements are actioned, chased, recorded, and escalated as appropriate and in a timely manner in conjunction with Client Service Advocates and Claims Brokers
• Communicate as required on assigned portfolio of claims to Reinsurers, Third Parties, and service providers, in conjunction with Client Service Advocate
• Manage and resolve queries from Third Parties and Reinsurers, ensuring escalation where necessary in order to resolve with the minimum of delay
• Supporting Accounting and Settlement associates and Client Service Advocate to ensure that all financial aspects (including but not limited to uncorrelated cash and bureaux debt) are handled in a timely manner
• Build, develop, and maintain strong Third Party and Reinsurer relationships with assigned portfolio
• Adhere to standardised Group policies and procedures, including all applicable WEM and other regulatory requirements
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