Claims Service Specialist

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China WTW Full time
Claims Service Specialist

As a Claims Service Specialist at WTW, you will be responsible for delivering high-quality claims service to all clients, ensuring that Key Client Outcomes are met to pre-defined service standards.

The Role
  • Process client claim instructions accurately within WTW process timescales and communicate pertinent information as necessary to obtain prompt agreement.
  • Obtain claim(s) agreement as per contract conditions and liaise with the Client Service Advocate to ensure the secure, efficient, and auditable handling of client monies.
  • Responsibility for the creation of claims files in line with contractual conditions.
  • Ensure that all e-broking requirements are actioned, chased, recorded, and escalated as appropriate and in a timely manner in conjunction with Client Service Advocates and Claims Brokers.
  • Communicate as required on assigned portfolio of claims to Reinsurers, Third Parties, and service providers, in conjunction with Client Service Advocate.
  • Manage and resolve queries from Third Parties and Reinsurers, ensuring escalation where necessary to resolve with the minimum of delay.
  • Supporting Accounting and Settlement associates and Client Service Advocate to ensure that all financial aspects (including but not limited to uncorrelated cash and bureaux debt) are handled in a timely manner.
  • Build, develop, and maintain strong Third Party and Reinsurer relationships with assigned portfolio.
  • Adhere to standardised Group policies and procedures, including all applicable WEM and other regulatory requirements.


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