Senior Claims Specialist

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Company 28 - Manulife (International) Limited Full time

About the Role

We are seeking a highly skilled Claims Manager to join our team at Company 28 - Manulife (International) Limited. As a Claims Manager, you will be responsible for managing various projects to improve operational effectiveness and customers' experience.

Key Responsibilities

  • Manage various projects to improve operational effectiveness and customers' experience
  • Identify business problems and solutions, provide user requirements and collaborate with relevant parties to ensure successful implementation of solutions
  • Adjudicate different types of claims of individual products, handling complicated claims and appeal cases for smooth resolution
  • Provide internal training to claims adjudicators including but not limited to decline & appeal handling, effectiveness of claims communications to customers/agents, and compliance & regulatory requirements in claims operations
  • Prepare claims management reports and statistics
  • Review and update claims guidelines and manuals
  • Perform ad hoc assignments or projects

Requirements

  • At least 5 years relevant working experience in claims
  • Experience in claims assessment, management of complicated/complaint cases and coaching of claims adjudicators
  • Experience in life claims will be advantageous
  • Good interpersonal and communication skills
  • Strong analytical and problem-solving skills
  • Attention to details
  • Able to work independently under tight schedule
  • Proficiency in MS Word, MS Excel, MS PowerPoint and Chinese Word Processing
  • Good command of English and Chinese, both spoken and written

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

Our Commitment to You

We are committed to providing a supportive and inclusive work environment that allows our employees to grow and succeed. We offer a range of benefits and programs to support your physical, emotional, and financial well-being.



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