Senior Claims Officer

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Job Summary

We are seeking a highly skilled Senior Claims Officer to join our team at Zurich Insurance Company. As a key member of our claims team, you will be responsible for managing complex claims handling, providing technical support to the team, and ensuring compliance with local regulatory and governance requirements.

Key Responsibilities

  • Manage medium standard and complex claims handling with moderate supervision
  • Provide technical support to the team, including work simplification and automation initiatives
  • Provide data analytics for Commercial portfolios
  • Organize customer meeting presentations and prepare PowerPoint slides
  • Assist the Claims Manager in managerial tasks and other ad hoc tasks as needed
  • Ensure adherence to local regulatory and governance requirements throughout the life of the claim
  • Comply with customer protocols and service charter

Requirements

  • 4 years or above experience in CAR, Liability, and Property claims, preferably with large and complex claims management skills
  • Preferably Bachelor degree or above or equivalent working experience
  • Achieved recognized industry standard (e.g. Senior Associate of ANZIIF)
  • Experience in CAR, Liability, and Property claims handling
  • Good customer service skills
  • Technical knowledge of products and services
  • Technical claims handling knowledge of Liability and Property Insurance products
  • Understanding of local legislation and legal liability
  • Understanding of industry standards and protocol
  • Knowledge of claims agreements
  • Interpretation of policy and knowledge of the litigation process
  • Solid experience with all major aspects of the claims adjustment process
  • Good command of written and spoken English
  • Data analytical skills preferred

Why Zurich

At Zurich, we take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who values diversity and inclusion. We are committed to creating a work environment that is inclusive, respectful, and supportive of all employees.


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