Claims Officer
1 month ago
Job Summary
We are seeking a skilled Claims Officer to join our team at Zurich Insurance Company. As a Claims Officer, you will be responsible for managing standard own damage claims, Third-Party Property Damage (TPPD) & Recovery cases in a customer-centric manner.
Key Responsibilities
- Handle first-party claims, taking responsibility to resolve all enquiries from customers and external contacts.
- Develop a claims case strategy to ensure appropriate reserves are assigned, investigations are conducted, and suppliers are engaged.
- Acquire and organize relevant evidence and information to accurately assess the value of the claim and recognize potential fraud/recovery indicators.
- Review, resolve, and finalize claims within authority limits, ensuring settlement at an optimum level.
- Adhere to local regulatory and governance requirements throughout the claim's life cycle.
Requirements
- Degree/Associate Degree/Diploma holder or equivalent working experience.
- ANZIIF/ACII would be an asset.
- Knowledge of claims agreements and interpretation of policy cover.
- Technical knowledge on motor products and services.
- Good command of English and Chinese in both written and spoken.
- Customer-oriented with excellent communication and interpersonal skills.
- Strong team player, willing to learn, able to work independently and under pressure.
Why Zurich
At Zurich, we take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great.
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