Claims Officer

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time

Job Summary

We are seeking a skilled Claims Officer to join our team at AXA Hong Kong and Macau. As a Claims Officer, you will be responsible for supporting the claims team in daily claims operations, enquiries, and continuous claims process improvement.

Key Responsibilities

  • Assess and approve complicated claims
  • Meet service turnaround time and achieve claims KPI targets
  • Handle enquiries from distribution enquiry team, customer enquiry team, and customer complaint team
  • Assist in reviewing workflow and implementing continuous claims process improvement
  • Assist in compiling regular management reports
  • Assist in conducting training to colleagues and distributors
  • Participate in assigned projects

Requirements

  • University graduate or above with FLMI or equivalent
  • Relevant experience in Claims and Insurance Industry is preferred
  • Customer Centric minded and good communication skill
  • High emotional maturity and able to work under pressure
  • Excellent command of both written and spoken English and Chinese
  • Result-oriented, self-motivated, patient, cheerful and positive

About AXA

AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.

We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.

We offer excellent career prospects and attractive remuneration package to the right candidates.


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