Claims Officer
1 day ago
Job Summary
We are seeking a skilled Claims Officer to join our team at AXA Hong Kong and Macau. As a Claims Officer, you will be responsible for supporting the claims team in daily claims operations, enquiries, and continuous claims process improvement.
Key Responsibilities
- Assess and approve complicated claims
- Meet service turnaround time and achieve claims KPI targets
- Handle enquiries from distribution enquiry team, customer enquiry team, and customer complaint team
- Assist in reviewing workflow and implementing continuous claims process improvement
- Assist in compiling regular management reports
- Assist in conducting training to colleagues and distributors
- Participate in assigned projects
Requirements
- University graduate or above with FLMI or equivalent
- Relevant experience in Claims and Insurance Industry is preferred
- Customer Centric minded and good communication skill
- High emotional maturity and able to work under pressure
- Excellent command of both written and spoken English and Chinese
- Result-oriented, self-motivated, patient, cheerful and positive
About AXA
AXA Hong Kong and Macau is a member of the AXA Group, a leading global insurer with presence in 54 markets and serving 105 million customers worldwide.
We are committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity, respect, and where individual differences are valued.
We offer excellent career prospects and attractive remuneration package to the right candidates.
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