Chief Claims Officer, Employee Benefits Division

12 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full time

About FWD Life Insurance Corporation

FWD Life Insurance Corporation is a leading pan-Asian life insurance business with over 11 million customers across 10 markets. The company has reached a significant milestone in its journey, celebrating a decade of operations in 2023.

The Role

  • Oversee the daily operations of the Employee Benefits claims team to ensure seamless delivery of services.
  • Monitor and approve claims within designated authority limits, providing thorough commentary and justification as needed.
  • Handle customer complaints and resolve disputes in a fair and timely manner.
  • Analyze processes for operational efficiency and implement improvements as required.
  • Develop and execute plans to achieve company objectives, driving growth and success.
  • Provide training and knowledge transfer to Employee Benefits staff on medical claims expertise.
  • Collaborate with IT teams to enhance system capabilities and address technical needs.
  • Identify and prevent fraudulent claims through proactive anti-fraud measures.
  • Produce regular claims and audit reports to inform business decisions.
  • Take on additional responsibilities and projects as assigned by senior management.

The Ideal Candidate

  • Hold a degree and possess 10-15 years of experience in medical insurance claims, including 5+ years in managerial positions.
  • Possess a strong understanding of Employee Benefits insurance and its complexities.
  • Demonstrate expertise in medical claims knowledge and analytical problem-solving skills.
  • Showcase excellent communication and self-motivation abilities, with proficiency in MS Office and Chinese language skills.
  • Exhibit effective management skills and ability to drive change initiatives.
  • Enjoy a good command of English and Chinese languages in both spoken and written forms.

What We Offer

We provide a competitive salary of $120,000 - $150,000 per annum, a 5-day workweek, and 20-22 days of annual leave. Our organization offers opportunities for growth and development, an attractive compensation package, and a positive work environment.

All information collected will be treated confidentially and solely for recruitment purposes. We retain applications for no longer than 24 months before destroying them. During this period, we may share your application with our subsidiaries, affiliates, or companies under common control for consideration of employment. We are an equal opportunity employer, committed to diversity and inclusion, and do not discriminate based on race, sex, disability, or family status during the hiring process.



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