Claims Officer

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

Job Summary

We are seeking a skilled Claims Officer to join our team at Zurich Insurance Company. As a Claims Officer, you will be responsible for handling personal line claims focusing on Home and Retail Property.

Key Responsibilities

  • Handle first and third-party claims with low levels of supervision.
  • Develop a claims case strategy to ensure appropriate reserves are assigned and investigations are conducted.
  • Acquire and organise relevant evidence and information to accurately assess the value of the claim.
  • Review, resolve and finalise claims within authority limits.
  • Act as a referral point for cases escalated by standard handlers.

Requirements

  • Degree holder with 2-4 years' experience in claims handling.
  • Good technical knowledge of claims handling, preferably Home and Retail Property insurance.
  • Excellent customer service skills to engage, influence, negotiate and inform customers on claims-related matters.

Why Zurich

At Zurich, we take an optimistic approach by focusing on the positives and constantly asking What can go right?


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