Senior Claims Adjuster

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time
About the Role

This is an exciting opportunity to join Zurich Insurance Company as a Senior Claims Adjuster in Hong Kong. As a key member of our team, you will play a critical role in managing claims and providing exceptional customer service.

Job Summary

You will be responsible for handling first-party claims, including own damage, third-party property damage, and recovery cases. Your primary goal will be to resolve these claims efficiently and effectively while delivering a customer-centric experience.

Key Responsibilities
  • Promptly handle first-party claims, taking responsibility for resolving all inquiries from customers and external contacts.
  • Develop a claims case strategy to ensure accurate reserves are assigned, investigations are conducted, and appropriate suppliers are engaged.
  • Acquire and organize relevant evidence and information to assess claim values and identify potential fraud or recovery indicators.
  • Review, resolve, and finalize claims within authority limits, ensuring settlements at optimal levels.
  • Adhere to local regulatory and governance requirements throughout the life of the claim.
Requirements
  • Degree or equivalent working experience.
  • ANZIIF/ACII certification would be an asset.
  • Knowledge of claims agreements and policy cover interpretation.
  • Technical knowledge of motor products and services.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and under pressure.
  • Self-motivated, analytical, and detail-oriented problem solver.
What We Offer

Zurich Insurance Company offers a competitive salary range of HKD 60,000 - HKD 80,000 per annum, depending on experience. You will also have access to comprehensive training programs, opportunities for professional growth, and a dynamic work environment.



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