Lead Claims Strategist

5 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time

About the Role

As a Lead Claims Strategist at AIA, you will play a crucial role in driving the achievement of Group business goals in Claim control and risk management. Your primary focus will be on preventing, detecting, and reducing Fraud, Wastage, and Abuse (FWA) across all Business Units.

Your responsibilities will include collaborating with key partners to deliver new innovative Claims capabilities that support the delivery of Group business goals on Claim control and risk management. You will work closely with team members to deliver other Claim Excellence goals, such as End-to-End Straight-through Processing (E2E STP), Unit Cost, Customer Satisfaction (CSAT), and FWA Savings.

In addition, you will define and govern Group-wide Claims Standards, procedures, and guidance notes. You will also set professional development standards for the Claims Community of Practice across the Group and shape development opportunities for the Claims Community of Practice (e.g., workshops and forums).

You will be responsible for performing operational Due Diligence to support potential Mergers and Acquisitions (M&A).

Minimum Job Requirements:

  • Claims Subject Matter Expertise (SME) with at least 15 years of Insurance operations management experience and at least 10 years of Claims Management experience.
  • Experience in driving end-to-end Claims automation and STP for Life and Health Claims.
  • Experience of leading transformation in a Group or Regional Office where delivery is through influence rather than direct control.
  • Strong organisational and leadership skills to lead multi-functional teams.
  • Strong influencing skills to engage partners and team members in the delivery of key goals.
  • Effective communication and relationship skills to engage Group and Business Unit Executive-level members.
  • Ability to demonstrate independent leadership, judgment, and decision-making.
  • Ability to adjust to multiple and changing priorities, remaining flexible, open, and collaborative.


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