Senior Claims Strategist

19 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China HK001 Marsh (Hong Kong) Limited Full time

Role Overview:

We are seeking an experienced Senior Claims Strategist to join our Claims team in Hong Kong. As a hybrid role, you will be based in the office and required to work at least three days a week.

Job Responsibilities:

  1. Provide expert guidance on complex escalated Property and Construction claims, determining coverage and resolving issues where possible or referring to Regional Specialty Claims Advocates as needed, to maximize client settlement outcomes.
  2. Analyze incoming documentation and new claims notifications for large and complex claims, identifying potential policy coverage issues, informing relevant parties, and ensuring proper protocol is followed.
  3. Develop strong relationships with a portfolio of large clients, loss adjusters, insurers, and other stakeholders to build trust and credibility.
  4. Liaise with clients on claim-related issues, resolving complex matters with loss adjusters/insurers, and keeping all relevant parties informed of any potential problems or trends.
  5. Attend site inspections and monitor progress of claims investigations.
  6. Conduct training and presentations for clients and colleagues on claims-related topics.
  7. Maintain up-to-date claims records for trend analysis and contribute to claim handling protocols and procedure documents.
  8. Mentor and train colleagues to enhance the department's knowledge base and capabilities.

Requirements:

  1. 8-10 years of experience in insurance claims management (ideally in Construction or Property), particularly with complex and large client portfolios.
  2. Strong analytical skills to assess claims, reports, and insurance policies.
  3. Fluent in English and Cantonese; Mandarin is an advantage.
  4. Excellent written and verbal communication and interpersonal skills to effectively liaise with clients and insurers and negotiate resolutions.
  5. Proven ability to problem-solve or mediate difficult situations.
  6. Experience managing different stakeholder relationships and client servicing skills.
  7. A growth mindset and ability to work autonomously but as part of a team environment.

About the Role:

This is a challenging opportunity to join a leading insurance broker and risk advisor. You will have the chance to develop your expertise and make a significant impact on client outcomes.

What We Offer:

  • A competitive salary: HKD 1,200,000 - HKD 1,500,000 per annum
  • A dynamic and inclusive work environment
  • Professional development opportunities
  • A range of benefits and rewards to enhance your well-being

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