Claims Expert

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China AIG Full time

AIG is a global leader in commercial and personal insurance solutions, and we're looking for a skilled Claims Expert to join our team.

About the Role

This is an exciting opportunity to work on complex cases and develop your skills in claims handling. As a Claims Expert, you will be responsible for managing key claims handling enquiries, coverage determination, quantum analysis, and legal liability assessment. You will also work closely with our Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims.

Key Responsibilities:

  • Manage key claims handling enquiries, including coverage determination, quantum analysis, and legal liability assessment
  • Work with Team Manager/Senior Adjuster to ensure effective vendor and litigation management on complex claims
  • Develop communication for internal stakeholders as required
  • Strive for continuous improvement on claim file handling through feedback and support from Quality Assurance Review processes
  • Contribute to the maintenance of best practice procedures for complex claims, consistent with global best practice

What You'll Need to Succeed:

  • Timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense
  • Consistent proactive claims handling on an ongoing basis, including initial file review, investigations, and liability assessments
  • Effective communication of key complex claims and portfolio messages to internal stakeholders

Estimated Salary: HK$450,000 - HK$650,000 per annum

About Us

AIG is committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs).

We provide equal opportunities to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories.



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