Customer Service Delivery Expert

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full time

At Zurich Insurance Company, we are seeking a Customer Service Delivery Expert to join our team in Hong Kong. In this role, you will be responsible for providing professional customer service to enquiries on products/policies/claims of General Insurance by phone and/or email.

About the Job

The successful candidate will maintain our high standards of customer service, ensuring that customers receive prompt and effective support. You will also be responsible for supporting ad-hoc projects and administrative tasks as assigned.

Key Responsibilities:
  • Provide exceptional customer service to meet customer needs and expectations
  • Maintain accurate records of customer interactions and resolve issues efficiently
  • Support cross-functional teams to achieve business objectives
About You

We are looking for a motivated and results-driven individual with a minimum of 2 years of customer service experience in a hotline environment, preferably in the insurance industry. Candidates with less experience or fresh graduates with strong interest in developing a career in customer services are also welcome.

Candidates should possess excellent communication skills, both written and verbal, and be proficient in Cantonese and English. Mandarin is an added advantage. Familiarity with General Insurance products is an asset, and having IIQE licenses is preferable but not mandatory.

Why Choose Zurich?

At Zurich, we value diversity and inclusivity, and we are committed to creating a work environment where every employee feels valued and empowered to succeed. We offer a competitive salary package, including a base salary of approximately HKD $36,000 per month, plus benefits and bonuses. The location of this role is in Hong Kong.



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