Service Delivery Manager

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited is seeking a highly skilled Service Delivery Manager to lead our telecom operations and ensure exceptional customer experiences.

  • Develop and maintain strong relationships with customers to drive satisfaction and loyalty.
  • Oversee technical tasks, such as troubleshooting and project management, to ensure seamless service delivery.
  • Lead the service delivery team, manage conflict, and ensure efficient processes and tasks are carried out.
  • Manage finances and budgets to reduce costs without compromising customer satisfaction.
  • Assess customer feedback and use creativity to establish, improve, and refine services.
  • Remain organized and meet deadlines to deliver high-quality results.
  • Build partnerships and liaise with team leaders to determine company services, delivery criteria, and solutions for issues that may arise.
Requirements
  • Bachelor's degree in an IT-related field.
  • Experience in customer service, leadership, and logistics is advantageous.
  • Good computer skills and ability to use business support software.
  • Strong customer service, project management, and quality control skills.
  • Good resource planning skills.
  • Excellent leadership and customer service skills.
  • Strong teamwork skills and attention to detail.
  • ITIL certification is a must.


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