**Service Delivery Expert**
4 weeks ago
Service Delivery Expert
Peak Scientific is a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market.
We're seeking a Service Delivery Expert to join our team in South East Asia, headquartered in Singapore. As a Service Delivery Expert, you will be the champion of service who keeps our customer's generators and workflows running smoothly.
Key Responsibilities:
- Providing a high level of service and technical advice for Peak customers, OEM's, distributors, and internal staff.
- Carrying out routine maintenance, emergency repairs, and installations, as well as general support in a professional, prompt, and efficient manner to ensure total customer satisfaction.
- Responding effectively and professionally to all customer requests for service and support.
- Maintaining and replenishing personal stock of parts and carrying out inventory checks as requested.
- Ensuring an effective liaison with other Peak departments to ensure a high level of communication and cooperation for all aspects of customer and product support.
- Using your initiative to continually enhance and develop knowledge and understanding of the complete product range.
Requirements:
- Self-motivation and the ability to work with minimal supervision.
- Strong electro-mechanical skills and the ability to follow equipment drawings and flow diagrams.
- Good practical skills and a methodical approach to resolving problems.
- Ability to work under pressure against tight deadlines.
- Understanding of pressure systems and transportable gases.
- Mechanical or electrical engineering degree or in a related subject.
We respect our colleagues, customers, and suppliers and offer freedom to act, to challenge the status quo but to also take responsibility.
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