Service Delivery Manager
4 weeks ago
At Ensign InfoSecurity, we are seeking a highly skilled and experienced Service Delivery Manager to join our team in Hong Kong. The ideal candidate will have a strong background in IT and cybersecurity, with a proven track record of delivering high-quality services to clients.
About the Role
The Service Delivery Manager will be responsible for leading our team of service delivery professionals, ensuring that our clients receive exceptional service and support. This will involve managing and coordinating the delivery of our services, working closely with our clients to understand their needs and expectations, and developing and implementing strategies to improve our service delivery.
Key Responsibilities
- Manage and coordinate the delivery of our services to ensure that they are delivered on time, within budget, and to the required quality standards.
- Develop and implement strategies to improve our service delivery, including identifying areas for improvement and developing plans to address them.
- Work closely with our clients to understand their needs and expectations, and develop and implement plans to meet those needs.
- Lead and manage our team of service delivery professionals, providing guidance, support, and coaching as needed.
- Ensure that our services are delivered in accordance with our service level agreements (SLAs) and that our clients are satisfied with the level of service they receive.
Requirements
- Degree / Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines.
- Two (2) years of Customer Service experience with proven ability to work with internal and external parties is preferred.
- Excellent interpersonal skills both in written and presentation.
- Good business acumen and customer focus.
- Self-motivating, Proactive and having strong analytical and problem-solving skills combined with the ability to provide a quick resolution to problems.
- Fluent in written and spoken English.
- Proficiency in Microsoft Office Suite.
What We Offer
As a Service Delivery Manager at Ensign InfoSecurity, you will have the opportunity to work with a dynamic and experienced team of professionals, contribute to the delivery of high-quality services to our clients, and develop your skills and career in a fast-paced and challenging environment.
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