Service Delivery Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full time

At Ensign InfoSecurity, we are seeking a highly skilled and experienced Service Delivery Manager to join our team in Hong Kong. The ideal candidate will have a strong background in IT and cybersecurity, with a proven track record of delivering high-quality services to clients.

About the Role

The Service Delivery Manager will be responsible for leading our team of service delivery professionals, ensuring that our clients receive exceptional service and support. This will involve managing and coordinating the delivery of our services, working closely with our clients to understand their needs and expectations, and developing and implementing strategies to improve our service delivery.

Key Responsibilities

  1. Manage and coordinate the delivery of our services to ensure that they are delivered on time, within budget, and to the required quality standards.
  2. Develop and implement strategies to improve our service delivery, including identifying areas for improvement and developing plans to address them.
  3. Work closely with our clients to understand their needs and expectations, and develop and implement plans to meet those needs.
  4. Lead and manage our team of service delivery professionals, providing guidance, support, and coaching as needed.
  5. Ensure that our services are delivered in accordance with our service level agreements (SLAs) and that our clients are satisfied with the level of service they receive.

Requirements

  1. Degree / Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines.
  2. Two (2) years of Customer Service experience with proven ability to work with internal and external parties is preferred.
  3. Excellent interpersonal skills both in written and presentation.
  4. Good business acumen and customer focus.
  5. Self-motivating, Proactive and having strong analytical and problem-solving skills combined with the ability to provide a quick resolution to problems.
  6. Fluent in written and spoken English.
  7. Proficiency in Microsoft Office Suite.

What We Offer

As a Service Delivery Manager at Ensign InfoSecurity, you will have the opportunity to work with a dynamic and experienced team of professionals, contribute to the delivery of high-quality services to our clients, and develop your skills and career in a fast-paced and challenging environment.



  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Service Delivery ManagerAs a Service Delivery Manager at China Mobile International Limited, you will be responsible for ensuring the smooth operation of clearing services and providing an exceptional user experience. Your key responsibilities will include:Managing daily operations and quality issues to ensure timely and accurate clearing and...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full time

    Company Overview">China Mobile International Limited is a leading global telecommunications service provider, serving millions of customers worldwide.">Salary">The estimated annual salary for this role is around $120,000-$180,000, depending on location and experience.">Job Description">We are seeking an experienced Service Delivery Manager to oversee the...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job SummaryWe are seeking an experienced Telecommunications Service Delivery Manager to join our team at Classy Wheeler Limited in Hong Kong.This is a challenging and rewarding role that will see you leading IT&T services for our key customers, ensuring their needs are met and exceeded through effective service delivery management.


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    Lenovo Customer Delivery Manager Job DescriptionThe ideal candidate will be responsible for fostering a strong relationship between Lenovo and its customers. This involves identifying opportunities to upsell or cross-sell, resolving issues or complaints, and providing personalized attention and support.Key Responsibilities:Develop and execute strategic plans...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a leading provider of IT and telecom services in the region.Job Title: Regional IT Solutions LeaderSalary: $120,000 - $180,000 per annum, depending on experienceJob DescriptionCompany OverviewClassy Wheeler Limited is a reputable organization that provides exceptional IT and telecom services to its clients. We are committed...


  • Hong Kong, Central and Western District, Hong Kong SAR China SoftwareONE Full time

    Job SummaryWe are seeking a skilled Cloud Service Delivery Manager to join our team at SoftwareONE. This is a full-time position that offers a competitive salary of $85,000 per year, along with a range of benefits and opportunities for growth.


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery DirectorCompany Overview: Classy Wheeler Limited is a leading telecom carrier and IT solutions company, committed to delivering exceptional services to our customers.Salary: Estimated $90,000 - $120,000 per year, depending on experience and qualifications.Job Description: This role involves maintaining strong customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Lenovo Full time

    Job Summary We are seeking an experienced IT Service Delivery Specialist to join our team at Lenovo. As a key member of our service delivery team, you will play a critical role in ensuring timely and satisfactory resolution of customer inquiries/orders, complaints, and issues. About the Role: Serve as primary point of contact for customer...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Service Delivery LeadWe are seeking a highly skilled and experienced Service Delivery Lead to join our team at Classy Wheeler Limited.


  • Hong Kong, Central and Western District, Hong Kong SAR China Peak Scientific Instruments Ltd Full time

    Service Delivery ExpertPeak Scientific is a fast-growing company specializing in the manufacture of laboratory gas generators for the life science and biomedical market.We're seeking a Service Delivery Expert to join our team in South East Asia, headquartered in Singapore. As a Service Delivery Expert, you will be the champion of service who keeps our...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    We are seeking a highly skilled IT Infrastructure Service Delivery Expert to join our team at Classy Wheeler Limited. This is a fantastic opportunity for an experienced professional to lead virtual teams and drive effective service delivery based on ITIL process framework.As an IT Infrastructure Service Delivery Expert, you will coordinate different teams...

  • Operations Director

    4 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Job Title: Operations Director - IT Service Delivery At Classy Wheeler Limited, we are seeking an experienced Operations Director to lead our IT service delivery teams in adherence to ITIL process frameworks. As a key member of our organization, you will coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service...


  • Hong Kong, Central and Western District, Hong Kong SAR China Burberry Limited Full time

    Job OverviewBurberry Limited is seeking a highly skilled Global IT Service Delivery Manager to join our team. As a key member of our IT organization, you will play a critical role in ensuring the delivery of high-quality IT services to our global customers.Key ResponsibilitiesService Strategy and Stakeholder Management - Develop and drive regional strategies...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    Classy Wheeler Limited, a renowned telecommunications and digital services provider in Asia, is seeking an experienced Operational Service Delivery Specialist to lead its service delivery teams.Estimated Salary: HK$120,000 - HK$180,000 per annumJob Description: Coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full time

    About Ensign InfoSecurityAs a leading pure-play end-to-end cybersecurity service provider in Asia, Ensign InfoSecurity offers bespoke solutions and services to address clients' cybersecurity needs.Headquartered in Singapore, we provide cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security...


  • Hong Kong, Central and Western District, Hong Kong SAR China Unity Partners Full time

    Job Description:At Unity Partners, we're seeking an exceptional IT Service Delivery Expert to join our team. This pivotal role demands a multifaceted individual with outstanding customer service skills, critical thinking abilities, and a keen sense of time management in a dynamic environment.Responsibilities:Manage the lifecycle of incidents, changes, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedAs a leading provider of regional IT and telecom solutions, we're dedicated to delivering exceptional customer service. Our mission is to build strong relationships with our clients and provide them with tailored solutions that meet their unique needs.We're seeking an experienced Service Delivery Strategist to join our team. In...


  • Hong Kong, Central and Western District, Hong Kong SAR China hang lung properties Full time

    Senior Officer - Service DeliveryAs a Senior Officer - Service Delivery at Hang Lung Properties, you will play a key role in ensuring the smooth operation of our properties. Your primary responsibilities will include monitoring and carrying out the security license application and renewal process in accordance with the Security and Guarding Services...


  • Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

    About Classy Wheeler LimitedWe are a leading provider of regional IT services and solutions.Job Description:Key Responsibilities: Achieve revenue, profitability, quality, and customer satisfaction targets for the delivery across the Line-Of-Business (LOBs). Oversee customer solutions aspects for technical proposals to meet clients' requirements and win...


  • Hong Kong, Central and Western District, Hong Kong SAR China Broadridge Trading & Connectivity Solutions Full time

    Job OverviewBroadridge Trading & Connectivity Solutions is seeking an Infrastructure Service Delivery Engineer to join our team. As an Infrastructure Service Delivery Engineer, you will play a critical role in planning, executing, and finalizing projects according to schedule and within budget. With a focus on service delivery, you will work closely with...