Cybersecurity Service Delivery Lead

1 month ago

Hong Kong, Central and Western District, Hong Kong SAR China Ensign InfoSecurity Full time
About Ensign InfoSecurity

As a leading pure-play end-to-end cybersecurity service provider in Asia, Ensign InfoSecurity offers bespoke solutions and services to address clients' cybersecurity needs.

Headquartered in Singapore, we provide cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security services for advanced threat detection, threat hunting, and incident response.

Job Overview

We are seeking a highly motivated and experienced Cybersecurity Service Delivery Lead to join our team. The successful candidate will be responsible for managing key accounts and developing new accounts in the Greater China Region, with an estimated salary range of $120,000 - $180,000 per annum, depending on experience.

The work location will be Hong Kong, with opportunities to cover East Asia markets such as Mainland China, Macau, and Taiwan. You will work closely with our other functional teams in Hong Kong, Singapore, and Malaysia, and elsewhere in the world where Ensign has local presence.

Duties and Responsibilities
  • Manage and support services during the transition from the project phase to the operational phase to deliver contracted service commitments.
  • Responsible for project and services coordination work.
  • Drive client expectations and manage end-user outcomes.
  • Work with the Ensign Account Manager and Ensign Delivery Teams to ensure baseline documents for services provided to clients are up to date.
  • Manage service delivery and Service Level Agreements (SLAs) for assigned customers to ensure Ensign's obligations are met.
  • Provide incident reports to clients.
  • Collaborate with internal stakeholders to review and track Service Request(s) and Change Request(s) based on approved processes.
  • Work with the Account Manager on client feedback for continual service improvement.
Requirements
  • Degree/Diploma in Information Technology/Information Systems/Computer Science, Business IT, or other relevant disciplines.
  • Two (2) years of Customer Service experience with proven ability to work with internal and external parties is preferred.
  • Excellent interpersonal skills both in written and presentation.
  • Good business acumen and customer focus.
  • Self-motivating, proactive, and having strong analytical and problem-solving skills combined with the ability to provide quick resolution to problems.
  • Proficiency in Microsoft Office Suite.
  • IT Services Management experience is preferred.
  • Cyber Security knowledge is preferred.

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