Service Delivery Director
1 month ago
Company Overview: Classy Wheeler Limited is a leading telecom carrier and IT solutions company, committed to delivering exceptional services to our customers.
Salary: Estimated $90,000 - $120,000 per year, depending on experience and qualifications.
Job Description:
This role involves maintaining strong customer relationships and improving our services to maintain customer satisfaction. We are looking for an experienced Service Delivery Director who can perform technical tasks, such as troubleshooting technical issues, and administrative tasks, like managing team performance and checking the quality of inventory.
- Maintaining positive relationships with customers through effective communication and issue resolution.
- Managing projects, fixing reliability issues, tracking service metrics, managing budgets, and leading the service delivery team.
- Assessing customer feedback and using your creativity to establish, improve, and refine services.
We are seeking a highly skilled professional with excellent leadership, project management, and quality control skills to join our team. If you have a strong passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.
Required Skills and Qualifications:
- Bachelor degree in IT-related field.
- Experience in customer service, leadership, and logistics may be advantageous.
- Good computer skills and the ability to use business support software.
- Strong customer service, project management, and quality control skills.
Benefits:
- Competitive salary range.
- Opportunity to work with a leading telecom carrier and IT solutions company.
- Collaborative and dynamic work environment.
- Professional development opportunities.
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