Operations Director

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Job Title: Operations Director - IT Service Delivery

 

At Classy Wheeler Limited, we are seeking an experienced Operations Director to lead our IT service delivery teams in adherence to ITIL process frameworks. As a key member of our organization, you will coordinate service desk, helpdesk, infrastructure, vendors, and business user teams for seamless service delivery.

 

Key Responsibilities:

  • Lead service delivery teams to ensure high-quality service delivery and maintain strong relationships with customers.
  • Engage with customers to ensure understanding and compliance with Service Level Agreements.
  • Maintain accurate records and compile regular operational reports detailing platform status, including capacity, performance, and service levels.
  • Proactively manage resolutions for incidents, changes, and client issues, including timely escalations.

 

Requirements:

  • Bachelor's degree in Information Technology or a related field.
  • Minimum 8 years relevant experience, including at least 5 years in a managerial role.
  • Proficient in change, incident, problem, and vendor management.
  • Experienced in IT support, system administration, and networking.
  • Familiarity with ITILv4 framework and service management practices.
  • Knowledgeable in Microsoft Windows, Linux, Cloud technologies, and Desk-side support.
  • Professional certifications such as MCP, Redhat Linux, AWS, Azure, ITIL are advantageous.
  • Ability to build strong relationships across all levels of the organization.
  • Excellent analytical, persuasive, influential, and problem-solving abilities.
  • Strong communication skills in both written and spoken Chinese and English.

 

Benefits:

This is an excellent opportunity to work with a reputable company in Asia, known for its comprehensive suite of services and strong commitment to customer satisfaction. You will have the chance to develop your leadership skills and contribute to the success of our team.

 

Estimated Salary: HKD 80,000 - HKD 120,000 per month



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