Business Operations Director

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full time
About the Role

We are seeking an experienced Business Operations Director to join our team in Hong Kong and Macau.

Job Description

The successful candidate will be responsible for leading the end-to-end resolution of incidents and production defects that affect operations. This includes engaging relevant parties in root cause analysis, short-term and long-term solutions definition, impact analysis, and agreement on remediation actions with operations and IT.

In addition, the ideal candidate will facilitate and drive immediate workarounds before defect fixes to minimize impacts, negotiate and propose workaround procedures with operations and IT, and draft appropriate communication messages to impacted customers or agents.

The Business Operations Director will also communicate up-to-date incident handling results to all stakeholders, escalate incidents to executive management when necessary, and capture operations challenges and needs through formal and informal communication channels.

Required Skills and Qualifications

To succeed in this role, you will need:

  • University Graduate or above
  • Over 7+ years of experience in Insurance/Financial Services Industry, with a focus on business analysis and/or system analysis
  • Proven track record in specifying user requirements and managing User Acceptance Testing and Implementation Verification Tests
  • Previous project management / Agile experience
  • Knowledge / working experience on JIRA and other tools
  • Strong presentation and interpersonal skills
  • Strong analytical and problem-solving skills along with being organized, structured, assertive
  • Excellent verbal and written communication skills
Benefits

We offer excellent career prospects and attractive remuneration packages to the right candidates. AXA is an equal opportunity employer committed to promoting Diversity and Inclusion (D&I) by creating a work environment where all employees are treated with dignity and respect.

We value diverse profiles and welcome applicants from various backgrounds. Our goal is to create an inclusive culture where everyone can maximize their personal potential.



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