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IT Services Director
2 months ago
We are seeking a highly skilled IT Services Director to join our team at Global Executive Consultants Ltd. This is a permanent position with a salary range of HK$50K - HK$60K.
About the Role- This is an exciting opportunity for a seasoned IT professional to lead our internal and external helpdesk teams, providing guidance and support to colleagues.
- You will be responsible for managing all aspects of IT projects, including client-side initiatives and performance monitoring.
- The successful candidate will have strong leadership skills and the ability to administer IT services day-to-day, allocating resources effectively.
- Act as a team head of internal and/or external helpdesk to provide guidance to other colleagues to handle daily helpdesk calls, service requests and enquiries arisen from both internal users and bank customers
- Manage all scale of IT projects with client-side's aspect and provide recommendations
- Monitor both vendor's and team's performance on service delivery to meet company standard and service levels
- Administrate IT Services day-to-day man-power resources allocation for IT Projects, helpdesk calls, service requests, and routine patching exercises
- Act as a representative on behalf of ITD to prepare annual BCP on both IT requirement changes and recommendations
- Act as a representative on behalf of ITD to participate offices and branches setup on providing IT requirements
- Involve in project team for projects that require IT service and support. Schedule and arrange IT Service tasks to accomplish the projects
- Keep track of up-to-dated information technology trend and look for applicable IT solutions for ongoing improvement
- Prepare monthly report of IT Services to Head of Infrastructure Services if required
- Assist ITD to prepare annual budget and capital expenditure of IT Services
- University degree in Information Technology or related discipline
- At least 10 years experiences in IT Support which 2 years in managerial level
- Good in user management, desk-side computer hardware setup, software installation & troubleshooting (including WinOS, MS Office / Outlook, GPO, SCCM, MDE, SEP, NAC, Avaya One-X, DHCP, Wi-Fi configuration, etc.)
- Experience in managing IT project, BCP arrangement, etc.
- Good knowledge on IT trend, market and security standards
- Strong communication skill both in Chinese and English
- Mature and able to work under pressure
- Good people skills to work with people at different job levels
