Customer Services Director

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

At Dah Sing Financial Group, we are seeking a highly experienced and motivated Customer Services Director to lead our retail banking team. This is an exceptional opportunity for a senior professional to drive business growth and deliver exceptional customer experiences.

Main Responsibilities:
  • Develop and Implement Customer-Centric Strategies: Design and execute training programs to equip frontline staff with the skills and knowledge needed to deliver quality services that meet customer needs and expectations.
  • Lead Team Performance Management: Motivate and coach your team to achieve sales targets, improve job satisfaction, and enhance overall performance.
  • Campaign Development and Implementation: Develop and implement effective campaigns to drive business growth, improve customer engagement, and increase brand awareness.
  • Operational Efficiency and Process Improvement: Streamline processes, optimize operations, and eliminate inefficiencies to enhance productivity and reduce costs.

We offer a competitive salary of HK$800,000 - HK$1,200,000 per annum, depending on experience, as well as excellent benefits and opportunities for career growth and development.



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