Customer Services Director
1 week ago
At Dah Sing Financial Group, we are seeking a highly experienced and motivated Customer Services Director to lead our retail banking team. This is an exceptional opportunity for a senior professional to drive business growth and deliver exceptional customer experiences.
Main Responsibilities:- Develop and Implement Customer-Centric Strategies: Design and execute training programs to equip frontline staff with the skills and knowledge needed to deliver quality services that meet customer needs and expectations.
- Lead Team Performance Management: Motivate and coach your team to achieve sales targets, improve job satisfaction, and enhance overall performance.
- Campaign Development and Implementation: Develop and implement effective campaigns to drive business growth, improve customer engagement, and increase brand awareness.
- Operational Efficiency and Process Improvement: Streamline processes, optimize operations, and eliminate inefficiencies to enhance productivity and reduce costs.
We offer a competitive salary of HK$800,000 - HK$1,200,000 per annum, depending on experience, as well as excellent benefits and opportunities for career growth and development.
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Customer Services Director
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China JC Executive Search Full time**Job Overview**We are seeking an experienced Customer Services Director to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our customer-facing departments, ensuring that we consistently meet and exceed our customers' expectations.**Key...
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Luxury Customer Service Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Christian Dior Couture Full timeAbout the Role:We are seeking a highly skilled Luxury Customer Service Director to join our team at Christian Dior Couture. As a key member of our Client Services Centre in Hong Kong, you will play a vital role in ensuring the successful day-to-day operations of the centre and overseeing a team of Advisors.This is an exceptional opportunity for a seasoned...
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Executive Director of Customer Experience
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full timeOverviewTaiKang (Hong Kong) Preparatory Office is seeking an Executive Director of Customer Experience to lead our customer service team. This role requires a seasoned professional with experience in managing teams and driving business initiatives.
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Service Delivery Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob Title: Service Delivery DirectorCompany Overview: Classy Wheeler Limited is a leading telecom carrier and IT solutions company, committed to delivering exceptional services to our customers.Salary: Estimated $90,000 - $120,000 per year, depending on experience and qualifications.Job Description: This role involves maintaining strong customer...
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Customer Experience Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout UsFWD Group is a leading pan-Asian life insurance business with over 13 million customers across 10 markets.Job SummaryWe are seeking an experienced Customer Experience Director to manage customer service and support across our Omne platform in 10 markets.ResponsibilitiesSet the strategy for customer service and support across all markets.Review,...
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Customer Experience Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full timeJob OverviewWe are seeking a highly skilled and experienced Customer Experience Director to join our team at Marriott International.
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Customer Service Support Specialist
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeWe are seeking a Customer Service Support Specialist to join our team at China Aircraft Services Limited.About the RoleThe successful candidate will provide exceptional customer service support, handle enquiries from airlines and customers, and perform administrative tasks with high accuracy.Key Responsibilities:Maintain accurate records of license renewals...
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Customer Service Representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeMain ResponsibilitiesManage EO, LO, RO according to operation procedures and customers' requirements with different systemsHandle customer inquiries promptly and professionallyManage AOG / CRI orders from customers in proper proceduresCommunicate and coordinate with internal and external customersPrepare and maintain reports, memos and other documentsImprove...
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Customer Experience Research Director
2 months ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeJob Title: Customer Experience Research DirectorPrudential plc is seeking a highly skilled Customer Experience Research Director to lead our global research efforts in customer experience. As a key member of our team, you will be responsible for driving customer experience research initiatives and providing actionable insights to inform business...
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Data Services Marketing Director
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full timeJob DescriptionAt Classy Wheeler Limited, we are seeking a highly skilled Data Services Marketing Director to lead our product marketing efforts in the fixed network area and premium services for commercial customers and Government.The ideal candidate will have experience in market analysis, identifying customer needs, preparing implementation plans for new...
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Customer Service Driver
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full timeMain Responsibilities:Provide transportation services to the cleaning team to designated locations.Deliver essential documents, provisions, and equipment to required destinations.Maintain the cleanliness and organization of the vehicle at all times.Perform minor vehicle repairs as needed.Hold a valid Hong Kong Driving License Classes 1, 2, and 3.Avoid any...
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IT Services Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full timeJob SummaryWe are seeking a highly skilled IT Services Director to join our team at Global Executive Consultants Ltd. This is a permanent position with a salary range of HK$50K - HK$60K.About the RoleThis is an exciting opportunity for a seasoned IT professional to lead our internal and external helpdesk teams, providing guidance and support to...
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Senior IT Infrastructure Service Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Heng An Standard Life (Asia) Limited Full timeJob DescriptionWe are seeking a highly skilled Senior IT Infrastructure Service Director to lead our IT infrastructure team in providing high-quality services to support the business operation and customer needs.About the RoleThis is a key leadership position that requires strong technical expertise, excellent communication skills, and the ability to manage...
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Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeUnlock New Opportunities with HSBCWe are currently seeking a high-calibre professional to join our team as an Executive Director, Corporate Services and Pensions. In this role, you will have the opportunity to lead and manage a team of Corporate Services Managers to achieve financial objectives.Key Responsibilities:Lead and manage a team of Corporate...
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Senior Operations Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China China Mobile International Limited Full timeChina Mobile International Limited seeks a highly skilled Senior Operations Director to lead its clearing services team. This role is responsible for overseeing the daily operations and quality assurance of clearing services, ensuring an exceptional user experience.Key ResponsibilitiesManage daily operations and quality issues of clearing services,...
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Chief Customer Engagement Director
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China CHUBB Full timeJob OverviewThe Chief Customer Engagement Director will be responsible for developing and executing customer engagement strategies to enhance customer experience and loyalty. This role requires a strong understanding of customer engagement strategies, CRM systems, and data analysis.About the RoleThis is a senior management position that involves leading...
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IT Infrastructure and Services Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Life Insurance Corporation Full timeAbout FWD GroupFWD Life Insurance Corporation is a leading pan-Asian life insurance business with over 11 million customers across 10 markets, including some of the fastest-growing insurance markets in the world.The company reached its 10-year milestone in 2023, marking a decade of innovation and growth. At FWD, we're committed to making the insurance...
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Elite Financial Services Director
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full timeAbout HSBCHSBC is a global banking and financial services organization with a long history of serving individuals, businesses, and institutions. We are committed to helping our customers achieve their financial goals and make the most of their wealth.Job DescriptionWe are seeking a highly skilled and experienced Elite Financial Services Director to join our...
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Global Financial Services Operations Director
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Jobs for Humanity Full timeAt Jobs for Humanity, we are seeking a seasoned Global Financial Services Operations Director to lead our APAC Solution Manager team. This exciting role offers a unique opportunity to oversee the entire product line, manage multiple product managers, and drive business growth in the region.We are looking for an experienced professional with a strong...
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Customer Success Management Director
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China MongoDB Full timeMongoDB, a leading developer data platform, is seeking an experienced people leader to join our rapidly growing Customer Success Team. As a Customer Success Management Director, you will be responsible for growing and leading a world-class CS team to manage our Enterprise customer base. This is a unique opportunity to make your mark on a top-performing CS...