Customer Services Director
4 days ago
At Dah Sing Financial Group, we are seeking a highly skilled Customer Services Director to lead our team and drive business success.
With a strong focus on training, support, and campaign management, this role will oversee the delivery of quality services to our customers. Key responsibilities include:
- Developing and implementing comprehensive training programs for customer service frontline staff
- Providing day-to-day support to ensure smooth operations and efficient service delivery
- Managing campaigns to enhance contact centre effectiveness and efficiency
Main Responsibilities:
Key Performance Indicators (KPIs):
- Train new joiners and existing staff to deliver high-quality customer service
- Support daily operations, ensuring seamless execution and timely resolution of customer queries
- Manage campaign development projects to improve contact centre performance and customer satisfaction
Incumbent Requirements:
To succeed in this role, you will need:
- A university degree and at least 10 years' experience in customer services, preferably in retail banking or consumer products
- Strong leadership and people management skills, with a proven track record of motivating teams
- Excellent communication and interpersonal skills, with a good command of written and spoken English and Chinese
Competitive Salary: $120,000 - $150,000 per annum, depending on qualifications and experience.
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