Customer Services Director

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

At Dah Sing Financial Group, we are seeking a highly skilled Customer Services Director to lead our team and drive business success.

With a strong focus on training, support, and campaign management, this role will oversee the delivery of quality services to our customers. Key responsibilities include:

  • Developing and implementing comprehensive training programs for customer service frontline staff
  • Providing day-to-day support to ensure smooth operations and efficient service delivery
  • Managing campaigns to enhance contact centre effectiveness and efficiency

Main Responsibilities:

Key Performance Indicators (KPIs):

  • Train new joiners and existing staff to deliver high-quality customer service
  • Support daily operations, ensuring seamless execution and timely resolution of customer queries
  • Manage campaign development projects to improve contact centre performance and customer satisfaction

Incumbent Requirements:

To succeed in this role, you will need:

  • A university degree and at least 10 years' experience in customer services, preferably in retail banking or consumer products
  • Strong leadership and people management skills, with a proven track record of motivating teams
  • Excellent communication and interpersonal skills, with a good command of written and spoken English and Chinese

Competitive Salary: $120,000 - $150,000 per annum, depending on qualifications and experience.



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