Customer Experience Director

Job OverviewWe are seeking a highly skilled and experienced Customer Experience Director to join our team at Marriott International.

OverviewTaiKang (Hong Kong) Preparatory Office is seeking an Executive Director of Customer Experience to lead our customer service team. This role requires a seasoned professional with experience in managing teams and driving business initiatives.

Key ResponsibilitiesDrive customer-centricity in our Personal Banking Business by leading customer journey and experience design across all customer segments, products and service channels.Advocate journey thinking and adopt a digital-first mindset to leverage data and technology to enhance customer interactions and touchpoints, ensuring a quality and...

Senior Director of Customer RelationsA key role in shaping the customer experience.Wealth and Personal Banking (WPB) is a key business area at HSBC, responsible for delivering a broad and relevant suite of wealth and retail banking capabilities to our clients. Our international network and breadth of expertise enable us to support individuals, families,...

About Dah Sing Financial GroupThe Dah Sing Financial Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its network of branches in Hong Kong, Macau and Mainland China. We value caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but...

Job DescriptionPrudential is a leading life insurance and asset management group, committed to being partners for every life and protectors for every future. Our purpose drives everything we do, creating a culture of diversity and inclusion that empowers our people, customers, and partners.About the RoleThis key position reports directly to the Senior...

Job DescriptionWe are seeking a skilled Guest Services Manager to join our team at Marriott International. This is a unique opportunity to provide exceptional customer experiences and lead by example in delivering outstanding service.About the RoleThe Guest Services Manager will be responsible for ensuring seamless guest check-ins, verifying guest...

At Prudential plc, we strive to create a culture where everyone can thrive and grow. We believe that our people are the key to achieving our purpose of being partners for every life and protectors for every future.Job SummaryThis role plays a critical part in enhancing customer experience by managing a team responsible for handling customer complaints. As a...

Drive Customer Centricity in Personal BankingWe are seeking a seasoned Digital Experience Director to lead the customer journey experience design across all customer segments, products, and service channels in our Personal Banking Business.Key Responsibilities:Customer Journey Design: Develop and execute strategies to drive customer-centric models,...

Transform Customer Banking ExperiencesWe're seeking a visionary Senior Product Experience Director to lead our design team in creating intuitive and delightful banking experiences for millions of customers worldwide. You will drive the design of the future banking experience for Foreign Exchange and Payments, motivating and growing a global team of designers...

At Dah Sing Financial Group, we are seeking a highly skilled Customer Services Director to lead our team and drive business success.With a strong focus on training, support, and campaign management, this role will oversee the delivery of quality services to our customers. Key responsibilities include:Developing and implementing comprehensive training...

About the RoleWe are looking for a Senior Manager/Associate Director, Service and Process to join our team at Company 28 - Manulife (International) Limited.The OpportunityThe customer is at the heart of everything we do, and millions of end-users rely on our products daily. We believe in empowering Senior Manager/Associate Director, Service and Process with...

**Job Overview**We are seeking an experienced Customer Services Director to lead our team in delivering exceptional customer experiences. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our customer-facing departments, ensuring that we consistently meet and exceed our customers' expectations.**Key...

About JC Executive SearchAt JC Executive Search, we are committed to delivering exceptional customer service and experiences that exceed our clients' expectations.The OpportunityWe are seeking a highly skilled and experienced CUSTOMER SERVICES DIRECTOR to join our team. The successful candidate will be responsible for leading the Customer Service Team in...

Prudential plc aims to be a partner for every life and protector for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our...

Job OverviewThe Chief Customer Engagement Director will be responsible for developing and executing customer engagement strategies to enhance customer experience and loyalty. This role requires a strong understanding of customer engagement strategies, CRM systems, and data analysis.About the RoleThis is a senior management position that involves leading...

Unlock a Rewarding Career with AXAAt AXA, we're committed to helping individuals, businesses, and societies thrive. As a Customer Retention Officer, you'll play a vital role in protecting what matters most to our customers.About the RoleWe're seeking an exceptional individual to join our team as a Customer Retention Officer. In this dynamic role, you'll be...

At DBS Bank (Hong Kong) Limited, we are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Specialist. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various channels, including phone calls, emails, live chat, and social...

OverviewDBS Bank (Hong Kong) Limited is committed to delivering exceptional customer experiences. Our team plays a vital role in achieving this goal by providing top-notch support to our customers.Job SummaryWe are seeking a highly motivated and enthusiastic individual to join our Customer Centre as a Customer Experience Ambassador. In this role, you will be...

About AIA and the RoleAIA Blue Cross (Asia-Pacific) Company Limited is a leading insurance provider seeking a skilled Customer Experience Strategist to drive digital engagement, manage customer feedback, and optimize the customer journey.As a Manager, Customer Experience & Service Design, you will play a crucial role in crafting compelling visual designs...