Customer Experience Specialist
1 month ago
At DBS Bank (Hong Kong) Limited, we are seeking a highly motivated and customer-focused professional to join our team as a Customer Experience Specialist. In this role, you will be the first point of contact for our customers, providing exceptional service and support through various channels, including phone calls, emails, live chat, and social media.
Responsibilities- Provide one-stop service to respond to customer enquiries and resolve issues efficiently
- Drive customer satisfaction by implementing cross-buy initiatives and promoting banking services
- Meet individual scorecards for call volume, availability, service level, and customer satisfaction
- Work collaboratively with teammates to solve customer issues promptly and effectively
- Maintain operational risk control and compliance in accordance with regulatory standards
- Post-secondary education or above; degree holder preferred
- Experience in call centres or banking industry; knowledge of credit card operations and banking services an advantage
- Customer-focused with excellent communication and interpersonal skills
- Able to work flexible shifts, including weekends and public holidays
- Good command of written and spoken English and Chinese; fluency in Putonghua an advantage
We offer a competitive salary and benefits package, along with opportunities for development and recognition within a dynamic environment. If you are passionate about delivering exceptional customer experiences, please apply for this exciting opportunity.
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Customer Experience Specialist
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