Customer Experience Representative
3 days ago
We are seeking a skilled Customer Experience Representative to join our team at Classy Wheeler Limited in Hong Kong. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective issue resolution and consultation.
About the Role- You will assist customers with any issues regarding their enquiries, ensuring prompt and professional resolutions.
- Deal with complaints and escalate as necessary, demonstrating empathy and a commitment to resolving issues promptly.
- Provide consultation to customers to meet their needs, leveraging your product knowledge and understanding of customer behavior.
- Coordinate with internal and external parties to meet customer satisfaction targets, fostering strong relationships and partnerships.
- Handle ad hoc projects assigned by management, showcasing your flexibility and adaptability in a fast-paced environment.
- Diploma in any discipline is required, demonstrating a solid foundation in academic pursuits.
- A minimum of 1 year of customer service experience, preferably gained from the retail industry, is essential for this role.
- Proficiency in both written and spoken Chinese and English is mandatory, reflecting our commitment to serving diverse customer bases.
As a valued member of our team, you can expect:
- A competitive salary range estimated between HK$25,000 - HK$40,000 per month, depending on experience and qualifications.
- An opportunity to work with luxury retail clients, expanding your skills and expertise in a dynamic and rewarding environment.
- Professional development opportunities, including training and mentorship programs to support your growth and success.
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