Customer Experience Representative

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Summary

We are seeking a skilled Customer Experience Representative to join our team at Classy Wheeler Limited in Hong Kong. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and driving business growth through effective issue resolution and consultation.

About the Role
  • You will assist customers with any issues regarding their enquiries, ensuring prompt and professional resolutions.
  • Deal with complaints and escalate as necessary, demonstrating empathy and a commitment to resolving issues promptly.
  • Provide consultation to customers to meet their needs, leveraging your product knowledge and understanding of customer behavior.
  • Coordinate with internal and external parties to meet customer satisfaction targets, fostering strong relationships and partnerships.
  • Handle ad hoc projects assigned by management, showcasing your flexibility and adaptability in a fast-paced environment.
Requirements
  • Diploma in any discipline is required, demonstrating a solid foundation in academic pursuits.
  • A minimum of 1 year of customer service experience, preferably gained from the retail industry, is essential for this role.
  • Proficiency in both written and spoken Chinese and English is mandatory, reflecting our commitment to serving diverse customer bases.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range estimated between HK$25,000 - HK$40,000 per month, depending on experience and qualifications.
  • An opportunity to work with luxury retail clients, expanding your skills and expertise in a dynamic and rewarding environment.
  • Professional development opportunities, including training and mentorship programs to support your growth and success.


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