Customer Service Representative
1 day ago
As a leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help our customers achieve their goals and aspirations. Our comprehensive range of financial solutions includes deposits, investments, insurance, mortgages, credit cards, and personal loans.
We are seeking an experienced customer service representative to join our team in Hong Kong. The ideal candidate will have a strong background in customer services or sales, with excellent communication skills and the ability to meet and exceed sales targets.
Responsibilities
- To handle phone-in applications and inquiries for unsecured loans, credit card loans, and banking-related products and services.
- To conduct outbound calls to provide unsecured loans, credit card loans, and banking-related products and services.
- To perform end-to-end application follow-up processes, including following up on missing documents, conducting loan confirmations, and handling other sales-related tasks.
- To adhere strictly to operational procedures and workflows.
- To comply with external regulatory codes and internal compliance policies.
Requirements
- A secondary education (HKCEE/DSE) holder or equivalent.
- A minimum of 1 year of experience in customer services or sales.
- Excellent telephone manner and communication skills.
- Presentable, pleasant, and polite demeanor.
- The ability to meet and exceed sales targets.
- A good command of written and spoken English and Chinese, with fluency in Putonghua being an advantage.
- HKIB Certified Banker preferred.
What We Offer
A competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognizes your achievements.
Estimated Salary: HK$40,000 - HK$60,000 per annum.
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