Customer Service Representative

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time
Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Citi. As a key member of our contact center, you will be responsible for delivering exceptional customer service and support to our clients across various segments.

Key Responsibilities:
- Handle incoming calls and chats, providing accurate and timely responses to client inquiries
- Resolve client issues and concerns in a professional and courteous manner
- Collaborate with internal teams to ensure seamless client experience
- Stay up-to-date with product knowledge and market trends to provide informed advice to clients

Requirements:
- Higher Diploma or above in a relevant field
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment with multiple priorities

What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

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