Customer Service Representative
1 month ago
Job Title: Customer Service Representative
We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.
About The Job
This is a full-time position that requires a strong commitment to delivering excellent customer service. As a Customer Service Representative, you will be the primary point of contact for customers, responding to their queries and concerns via phone, email, or in-person.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work in a fast-paced environment. You will be required to handle multiple tasks simultaneously, prioritizing urgent matters while maintaining a high level of productivity.
We offer a competitive salary package, including a base salary of $28,000 - $35,000 per annum, depending on experience. Additionally, you will receive comprehensive training, opportunities for professional growth, and a supportive team environment.
About Us
The Hong Kong Federation of Youth Groups is a leading non-profit organization dedicated to empowering young people through various programs and services. Our mission is to foster youth development, promote social responsibility, and build a stronger community.
Responsibilities
- Provide exceptional customer service via phone, email, or in-person
- Handle customer inquiries and resolve issues in a timely and professional manner
- Respond to customer feedback and complaints, escalating complex issues to supervisors as needed
- Work collaboratively with colleagues to achieve team goals and objectives
- Participate in ongoing training and professional development to enhance customer service skills
Requirements
To be successful in this role, you will need:
- A strong commitment to delivering exceptional customer service
- Excellent communication and interpersonal skills
- The ability to work in a fast-paced environment, handling multiple tasks simultaneously
- A high school diploma or equivalent qualification
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
What We Offer
We offer a comprehensive benefits package, including:
- A competitive salary package, including a base salary of $28,000 - $35,000 per annum
- Ongoing training and professional development opportunities
- A supportive team environment and opportunities for career growth
- A chance to make a positive impact on the lives of young people in our community
Please note that this job description is not an exhaustive list of responsibilities. Other duties may be assigned as necessary.
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