Customer Service Representative
2 weeks ago
DBS Bank (Hong Kong) Limited is looking for a skilled Customer Service Representative to join our team in Technology and Operations. The successful candidate will be responsible for delivering an exceptional customer experience through various channels, including phone calls, live chat, and email.
Key Responsibilities
- Respond to customer enquiries and provide product and service information
- Drive customer satisfaction by implementing inbound cross-buy initiatives
- Meet individual scorecard for call volume, availability, service level, and customer satisfaction
- Collaborate with teammates to resolve customer issues efficiently
- Report customer complaints and escalate issues as necessary
- Maintain operational risk control and compliance in accordance with DBS Bank standards and policies
- Post-secondary education, preferably a degree in any discipline
- Experience in a call centre or banking industry, with knowledge of credit card operations and banking services an advantage
- Excellent communication and interpersonal skills, with a customer-focused approach
- Ability to work in shifts on weekends and public holidays
- Good command of written and spoken English and Chinese, fluency in Putonghua an advantage
A competitive salary and benefits package, as well as opportunities for professional growth and development in a dynamic environment.
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Vita Green Health Product Company Limited Full timeCustomer Service RepresentativeVita Green Health Product Company Limited is seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will have the opportunity to gain Omnichannel experience to maintain customer relationships. You will also play an important role in delivering excellent...
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Customer Service Representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China foodpanda Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at foodpanda. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers via phone and email. You will require strong analytical skills, attention to detail, and...
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Customer Service Representative
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Hong Kong, Central and Western District, Hong Kong SAR China Bupa Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Bupa. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our VIP customers, handling enquiries through email and phone, and providing one-stop service to satisfy customer needs.Key ResponsibilitiesHandle...
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Customer Service Representative
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Hong Kong, Central and Western District, Hong Kong SAR China China Mobile Hong Kong Co. Ltd. Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at China Mobile Hong Kong Co. Ltd.As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers. Your primary duties will include:Processing after-sales service orders and...
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Customer Service Representative
13 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service, handling inquiries, and resolving issues in a timely and professional manner.About The JobThis is a full-time position...
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Customer Service Representative
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAt Prudential, we believe in creating a culture where diversity is celebrated and inclusion assured. Our purpose is to be partners for every life and protectors for every future. As a Customer Service Representative, you will play a vital role in helping us achieve this goal.The role will involve delivering a high standard of service to our customers and...
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Customer Service Representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China The Hong Kong Federation of Youth Groups Full timeJob SummaryThe Hong Kong Federation of Youth Groups is seeking a Customer Service Representative to provide exceptional service to our customers in a fast-paced coffee shop environment.Key Responsibilities• Provide excellent customer service and ensure customer satisfaction• Maintain a clean and organized store environment• Work effectively as part of...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Telos Education Full timeWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Telos Education. As a key member of our staff, you will be responsible for providing exceptional customer service to our clients and their children.The ideal candidate will have a friendly and positive attitude, with excellent communication skills and the ability to...
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Customer Service Representative
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China The Cigna Group Full timeAbout The Role:The Cigna Group is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Liaise with internal teams and external parties to fulfill customer requestsProvide administrative...
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Customer Service Representative
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at HKT. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work well under pressure.Handle inbound and written inquiries from customers regarding policy application status, product information, and claims...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesHandle customer inquiries and complaints in a timely and professional...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Prudential plc Full timeAt Prudential, we're committed to delivering exceptional customer service and protecting our customers' futures. As a Customer Service Representative, you'll play a vital role in achieving this goal by providing day-to-day counter service that exceeds customer expectations.Key Responsibilities:Deliver high-quality results that improve customer satisfaction,...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Zurich Insurance Company Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at Zurich Insurance Company. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone and email inquiries.Key ResponsibilitiesProvide professional customer service to customers in a timely and...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China moomoo Full timeWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Moomoo. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Assist in the review of account...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China HKT Full timeJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at HKT. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients via telephone and email.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional mannerProvide...
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Customer Service Representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeRole OverviewCathay Pacific Airways Limited is seeking a skilled Customer Service Representative to join our team at Hong Kong International Airport. As a key member of our airport services delivery department, you will be responsible for providing exceptional customer experiences to our passengers.Key ResponsibilitiesRepresent the Cathay Pacific brand and...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at AXA Group. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring timely and quality responses to their enquiries.You will work closely with our internal teams to resolve...
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Customer Service Representative
4 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China AXA Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their queries and concerns in a timely and professional manner.Key ResponsibilitiesRespond to...
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Customer Service Representative
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China New World Millennium Hong Kong Hotel Full time**Customer Service Excellence at New World Millennium Hong Kong Hotel**We are seeking a skilled Customer Service Representative to join our team at New World Millennium Hong Kong Hotel. As a key member of our front desk team, you will be responsible for handling phone calls and responding to guests' inquiries in a courteous and efficient manner.Key...