Customer Service Representative

24 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

Job Title: Customer Service Representative - Banking Industry

Location: Hong Kong

About Dah Sing Financial Group:

Dah Sing Financial Group is a leading financial services provider in Hong Kong, offering a wide range of banking and insurance products to its customers.

Job Summary:

We are seeking an experienced CUSTOMER SERVICE REPRESENTATIVE to join our team in Hong Kong. As a customer service representative, you will be responsible for providing excellent customer service to our clients, answering their queries, and resolving any issues they may have. You will work closely with our sales teams to identify business opportunities and provide support to our clients.

Main Responsibilities:

  • Provide excellent customer service to our clients via phone, email, or face-to-face interaction;
  • Respond to customer inquiries and resolve any issues they may have in a timely and professional manner;
  • Work closely with our sales teams to identify business opportunities and provide support to our clients;
  • Maintain accurate records of customer interactions and update client information as necessary;
  • Perform other duties as assigned by management.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or related field;
  • At least 1 year of experience in customer service or sales role;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment and meet deadlines;
  • Fluent English and Chinese language skills;
  • Knowledge of banking and insurance products preferred.

What We Offer:

  • Competitive salary: HK$25,000 - HK$35,000 per month;
  • Opportunities for career growth and professional development;
  • A dynamic and supportive work environment;
  • A comprehensive benefits package, including medical insurance, retirement plan, and paid time off.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering excellent service, please submit your application, including your resume and a cover letter, to [insert contact information].



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