Customer Service Representative, DBS Bank Hong Kong
5 days ago
Taking care of our valued customers is at the heart of everything we do at DBS Bank (Hong Kong) Limited. We are seeking a highly skilled and motivated Customer Service Representative to join our team in Hong Kong.
About the Role
This is an exciting opportunity for you to develop your skills in customer service and become a key member of our team. As a Customer Service Representative, you will be responsible for handling customer inquiries via phone, email, social media, and chat. You will provide exceptional service, ensuring that our customers have a positive experience with our bank. Your strong communication and interpersonal skills will enable you to build strong relationships with our customers and resolve any issues they may encounter.
Responsibilities
* Provide one-stop service to respond to product and service enquiries that customers are experiencing by phone, live chat, offline messaging, and emails* Drive a successful customer experience by assisting at varied skill levels (from offline to online) to implement inbound cross-buy initiatives proactively* Meet individual scorecard for call volume, availability, service level, and customer satisfaction* Attract and retain customers by answering queries and providing suggestions that lead to short and long-term success* Work collaboratively with teammates to solve customer issues as quickly and efficiently as possible* Report customer complaints and escalate issues when necessary to prevent potential churn* Maintain appropriate operational risk control and compliance in all aspects in accordance with DBS or regulatory standards and policies
Requirements
* Post-secondary or above, preferably degree holder in any discipline* Experience in call centre or banking industry, good knowledge of credit card operations and banking services is an advantage* Customer-focused with excellent communication and interpersonal skills* Able to work in shifts on weekends and public holidays* Good command of written and spoken English and Chinese, fluency in Putonghua is an advantage* Candidates with more experience will be considered as Senior Customer Service Executive
Compensation and Benefits
We offer a competitive salary and benefits package. Our salaries are around HKD 30,000 - HKD 40,000 per month, depending on experience. Additionally, we provide comprehensive benefits, including medical insurance, retirement plan, and training opportunities to help you grow your career.
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