Customer Service Representative, Corporate Banking

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time
About DBS Bank

DBS Bank is a leading financial institution that enables and empowers its customers with efficient and resilient infrastructure through strategic focus on productivity, quality & control, technology, people capability and innovation.

We manage the majority of our operational processes and aim to delight our business partners through multiple banking delivery channels.

Opportunity Highlights
  • Competitive salary: SGD 45,000 - SGD 55,000 per annum

We offer a comprehensive benefits package and professional growth opportunities in a dynamic environment that supports your development and recognises your achievements.

Key Responsibilities
  1. Deliver exceptional customer service via telephone or non-phone means, ensuring consistently high-quality service to internal/external clients on Trade/Cash/Corporate banking products.
  2. Understand customer needs and provide tailored solutions.
  3. Offer advisory services and insights to cater to customer requirements.
  4. Solicit feedback from customers and identify problem trends for improvement actions.
  5. Record, track, and coordinate the resolution of all customer queries/feedbacks.
  6. Handle ad-hoc projects or customer issues analysis.
Requirements
  1. Degree or diploma holder.
  2. Experience in serving Trade/Cash/Corporate Banking customers is preferred.
  3. Excellent communication skills with good telephone manner and attentive listening.
  4. Strong command of spoken and written English and Chinese (both Cantonese and Mandarin).
  5. Proficient in Microsoft Office applications.
  6. Knowledge in Finacle system is advantageous.


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