Customer Service Representative, Corporate Banking
1 month ago
DBS Bank is a leading financial institution that enables and empowers its customers with efficient and resilient infrastructure through strategic focus on productivity, quality & control, technology, people capability and innovation.
We manage the majority of our operational processes and aim to delight our business partners through multiple banking delivery channels.
Opportunity Highlights- Competitive salary: SGD 45,000 - SGD 55,000 per annum
We offer a comprehensive benefits package and professional growth opportunities in a dynamic environment that supports your development and recognises your achievements.
Key Responsibilities- Deliver exceptional customer service via telephone or non-phone means, ensuring consistently high-quality service to internal/external clients on Trade/Cash/Corporate banking products.
- Understand customer needs and provide tailored solutions.
- Offer advisory services and insights to cater to customer requirements.
- Solicit feedback from customers and identify problem trends for improvement actions.
- Record, track, and coordinate the resolution of all customer queries/feedbacks.
- Handle ad-hoc projects or customer issues analysis.
- Degree or diploma holder.
- Experience in serving Trade/Cash/Corporate Banking customers is preferred.
- Excellent communication skills with good telephone manner and attentive listening.
- Strong command of spoken and written English and Chinese (both Cantonese and Mandarin).
- Proficient in Microsoft Office applications.
- Knowledge in Finacle system is advantageous.
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