Customer Service Representative for Personal Banking

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time
About the Role
As a Customer Service Representative for our Personal Banking and Wealth Management Department, you will play a vital role in delivering exceptional customer service through counter transactions. This includes handling daily cash transactions, processing deposits, transfers, fixed deposits, remittances, and more. Your responsibilities will also encompass supporting back-end branch operations, responding to customer inquiries, and maintaining accurate internal documentation.

Key Responsibilities:
  • Deliver quality customer services via counter transactions.
  • Support day-to-day branch operations, including handling various types of transactions, customer inquiries, and internal record-keeping.
  • Cross-sell retail banking products to meet customers' diverse financial needs.

Requirements and Qualifications
  • You must be a Secondary School graduate or above.
  • A strong sales and service orientation, accompanied by excellent communication skills and a charming personality.
  • Proficiency in English and Cantonese is required, with fluency in Putonghua also highly valued.

About You
We are seeking an individual who not only possesses the necessary qualifications but also demonstrates a passion for delivering top-notch customer experiences. If you're a people person with a keen sense of adaptability and a desire to grow professionally, this could be your ideal opportunity. We offer a competitive salary of approximately HKD 25,000 - HKD 35,000 per month, depending on experience.

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