Customer Service Representative

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Citi Full time

About Citi

Citi is a global financial institution with a rich history of over 200 years. We have a presence in hundreds of cities across the globe and serve millions of customers every day. Our company provides a wide range of financial services and products to individuals, corporations, governments, and institutions.

Our goal is to help our clients achieve their financial goals by providing them with innovative solutions and exceptional service. At Citi, we value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and respected.

About the Role

We are currently seeking a Customer Service Representative to join our team in Hong Kong. As a Customer Service Representative, you will be responsible for handling incoming calls and chats from customers across various segments. Your primary goal will be to provide superior customer service and ensure that our customers receive a seamless banking experience.

Your responsibilities will include:

  • Handling inquiries and transactions related to banking, investments, and credit card products
  • Promoting and cross-selling our products as appropriate
  • Applying your working knowledge of technical and professional principles to resolve customer issues
  • Exchanging information in a concise and logical manner while being sensitive to audience diversity

Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Higher Diploma or above with at least 1 year of relevant experience
  • Excellent communication skills in English, Mandarin, and Cantonese
  • Good understanding of procedures and concepts within the technical/subject area
  • Ability to work effectively in a team environment

About Working at Citi

Working at Citi means joining a community of over 230,000 dedicated professionals from around the world. We offer a dynamic and inclusive work environment where you can grow your career, develop new skills, and make a real impact. Our employees enjoy access to a range of benefits, including comprehensive health insurance, retirement plans, and paid time off.

At Citi, we are committed to creating a workplace where everyone feels valued and respected. We believe in equal opportunities and strive to attract and retain top talent from diverse backgrounds.

Estimated Salary: HKD 30,000 - HKD 45,000 per month



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