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Customer Service Representative
1 month ago
At DBS Bank (Hong Kong) Limited, we are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives in the Banking Industry. As a key member of our contact centre team, you will be responsible for providing exceptional service to our customers through various communication channels.
About the Role
This role involves responding to customer inquiries and resolving their issues in a timely and professional manner. You will work collaboratively with your teammates to ensure that customers receive the highest level of service and support. In addition to handling customer calls, emails, and chats, you will also engage with customers on social media platforms to provide assistance and resolve their concerns.
Key Responsibilities
- Respond to customer inquiries and resolve their issues in a timely and professional manner
- Collaborate with teammates to ensure seamless customer experience
- Engage with customers on multiple communication channels, including phone, email, chat, and social media
- Provide accurate and up-to-date information on banking products and services
- Meet individual scorecard targets for call volume, availability, service level, and customer satisfaction
Requirements
To succeed in this role, you will need to have excellent communication and interpersonal skills, as well as a strong understanding of banking products and services. You must be able to work in a fast-paced environment and be able to multitask effectively. A post-secondary education or above is preferred, and prior experience in a call centre or banking industry is an advantage.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
Salary Range: HK$20,000 - HK$25,000 per month
